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Last Week's Top Five Queries (22.06.2020 - 28.06.2020)

  • 30-06-2020 04:31PM
    #1
    Irish Water: Niamh
    Company Representative Posts: 222 Verified rep ✭


    1. I have found a leak near my water meter. Can you help?


    Please PM us with the following information and a member of our team will look into this for you.

    - Your full name;
    - Your address (including County & Eircode); and
    - Your contact number.

    2. I am laying new floors in my property and wish to know what depth I should lay my pipes so that I can connect to the mains in future.

    We recommend that you contact a private plumbing company to provide you with the information with regards the private side pipes. The Planning Department in your Local Authority will be able to provide maps of the network infrastructure if required. If you have any further queries, please get in touch.

    3. I cannot move into my new home until Irish Water complete a new connection to the mains. Can you please advise?

    If your name is on this application, we can check the progress of this for you. If this is the case, please provide the following details via PM and a member of our team will help.
    - Your full name;
    - Your full address;
    - Your contact number; &
    - Your new connection reference number.

    If the developer made the application and your name is not on it, we would recommend that you contact the developer to request an update concerning this application.

    4. Can you advise what to do about manholes placed by builder in the back garden? Can they be moved?

    If you have an Irish Water asset on your site, we would advise that you email the details of your query and the approximate location of our asset to diversions@water.ie. For more information concerning the diversion or alteration of Irish Water assets, please see here.
    If these manholes are part of a shared private network, this would be a private matter between yourself and your neighbours.

    5. We’re doing our best to conserve water but my neighbour has been power washing their driveway for the last few days. Any advice?

    We thank you for your continued effort to conserve water. Would you mind sending us a PM with the following details:
    - Your name;
    - Contact number;
    - Address;
    - Excessive users name; &
    - Excessive users address.


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