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AA travel auto renewal even though I said not too

  • 26-06-2020 12:23pm
    #1
    rightmove
    Registered Users, Registered Users 2 Posts: 1,088 ✭✭✭


    Emailed them told them not to auto renew and guess what.....

    Main issue is you cant talk to anyone. They give a number to txt them and if you hit it the line goes dead and you are left with an email address that already didnt work for me when I told them the first time I didnt want the insurance.

    anyone having similar issues


Comments

  • #2
    bigboss1986
    Registered Users, Registered Users 2 Posts: 844 ✭✭✭bigboss1986


    rightmove wrote: »
    Emailed them told them not to auto renew and guess what.....

    Main issue is you cant talk to anyone. They give a number to txt them and if you hit it the line goes dead and you are left with an email address that already didnt work for me when I told them the first time I didnt want the insurance.

    anyone having similar issues

    Ring new customer line.I cancelled my car renewal that way


  • #3
    rightmove
    Registered Users, Registered Users 2 Posts: 1,088 ✭✭✭rightmove


    bigboss1986 wrote: »
    Ring new customer line.I cancelled my car renewal that way

    you have the number handy. I tried the 0818 227 228 and 01 4311205 numbers and you get no option or travel insurance but press 6 for text and then invalid number....beep beep beepp


  • #4
    bigboss1986
    Registered Users, Registered Users 2 Posts: 844 ✭✭✭bigboss1986


    rightmove wrote: »
    you have the number handy. I tried the 0818 227 228 and 01 4311205 numbers and you get no option or travel insurance but press 6 for text and then invalid number....beep beep beepp

    01 617 9950


  • #5
    rightmove
    Registered Users, Registered Users 2 Posts: 1,088 ✭✭✭rightmove


    bigboss1986 wrote: »
    01 617 9950

    same thing///// "we can only service travel insurance by text thru the aa text.......blah blah blah""

    some chancers


  • #6
    bigboss1986
    Registered Users, Registered Users 2 Posts: 844 ✭✭✭bigboss1986


    rightmove wrote: »
    same thing///// "we can only service travel insurance by text thru the aa text.......blah blah blah""

    some chancers

    Strange.
    I would ask for new car quote and then ask agent to get it transferred to travel dept..Yes the are chancers all right.
    I will never use them as a broker again


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  • #7
    rightmove
    Registered Users, Registered Users 2 Posts: 1,088 ✭✭✭rightmove


    bigboss1986 wrote: »
    Strange.
    I would ask for new car quote and then ask agent to get it transferred to travel dept..Yes the are chancers all right.
    I will never use them as a broker again

    I will try that


  • #8
    Jofspring
    Registered Users, Registered Users 2 Posts: 4,129 ✭✭✭Jofspring


    I wanted to cancel my Travel insurance. Phone said it wasn't handling Travel queries and webchat gave the same number to ring that it said wasn't handling queries. I e-mailed them and got a reply the next day. Had my refund a few days later.

    Email was: service@theaa.ie


  • #9
    scamalert
    Registered Users, Registered Users 2 Posts: 3,739 ✭✭✭scamalert


    Jofspring wrote: »
    I wanted to cancel my Travel insurance. Phone said it wasn't handling Travel queries and webchat gave the same number to ring that it said wasn't handling queries. I e-mailed them and got a reply the next day. Had my refund a few days later.

    Email was: service@theaa.ie
    i used chat to cancel recently my car insurance via web chat on theaa website, one needs to go into contact then pick whatever query and ask for transfer, took forever to get trough, cheeky c^nts all together gave me fair quote, when simply looking online got 500 with almost anyone less. Plus they just piggy back off aviva, not sure how they operate if theres issues but hope never will need to.


  • #10
    rightmove
    Registered Users, Registered Users 2 Posts: 1,088 ✭✭✭rightmove


    bigboss1986 wrote: »
    Strange.
    I would ask for new car quote and then ask agent to get it transferred to travel dept..Yes the are chancers all right.
    I will never use them as a broker again

    that seemed to work. Got to speak to an actual person who told me they would refund.


  • #11
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    I cancelled two travel policies with them recently.

    Email. mytravel@theaa.ie

    Was processed with 2 days.

    O'***** B*** (AA Ireland)

    29 Jun 2020, 16:08 IST
    Hi,

    Thank you, I can confirm I have set your travel insurance to lapse on renewal. It will not automatically renew. Should you require travel insurance in the future please check out our offers online on www.theaa.ie.

    Kind regards,
    B*****

    Customer Experience Team
    AA Insurance
    www.theAA.ie

    Check out the AA Ireland FAQ Pages:
    https://www.theaa.ie/hc/en-ie


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