Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Flaw in airline IT systems

  • 25-06-2020 6:29pm
    #1
    Mebuntu
    Registered Users, Registered Users 2 Posts: 911 ✭✭✭


    This flaw is in at least Ryanair, Aer Lingus and BA IT systems.

    Even though you notify them of your new email address and they acknowledge it and you confirm it back as requested they continue to use the old email address for communication re previous bookings. They don't seem to get it that the passenger may no longer have access to the previous email address.

    This is of particular importance now to thousands who are moving from an eircom email address due to the imposition of charges from 1st July.
    This means that the airlines will be sending important emails that these passengers will not now receive.

    Eircom (Eir) had originally intended to extinguish accounts of non-payees much earlier but extended the deadline due to Covid-19. Had they acted earlier I would not have received subsequent important flight information emails and I know of many more in the same boat with at least those three airlines.

    It's extraordinary that such a simple but important matter is being overlooked.


Comments

  • #2
    goingnowhere
    Registered Users, Registered Users 2 Posts: 4,303 ✭✭✭goingnowhere


    Never had a problem with Aer Lingus

    Work book the flights, I change to personal email online, emails come to my personal account...

    Its per booking only, you cannot change it once the trip is complete nor will changing your profile change the email used on previous bookings

    All that said you don't need the email address to check in...


  • #3
    Mebuntu
    Registered Users, Registered Users 2 Posts: 911 ✭✭✭Mebuntu


    goingnowhere wrote: »
    Never had a problem with Aer Lingus
    Work book the flights, I change to personal email online, emails come to my personal account...
    Its per booking only, you cannot change it once the trip is complete nor will changing your profile change the email used on previous bookings
    All that said you don't need the email address to check in...


    All very good but nothing to do with the subject I posted about.


Advertisement