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Compensation from An Post for undelivered registered mail.

  • 23-06-2020 11:46am
    #1
    WestWicklow1
    Registered Users, Registered Users 2 Posts: 1,225 ✭✭✭


    Has anyone ever got compensation from An Post for undelivered registered mail?

    The item I sent in Feb 2020 never arrived at the destination and the tracking ends with...

    12 February 2020 04:23
    Your post has left An Post DUBLIN MAIL CENTRE, DUBLIN 12

    I have a case open with them since 26/02/2020. They have now stopped taking any queries to customer.services@anpost.ie and refer you to their online chat.

    They simply give the same answers such as "investigations ongoing", "delays due to current situation". When you ask awkward questions they simply cut you off and end the chat. Getting a transcript of the chat doesn't work.

    Have you had any experience in this area with them? If so, how did you get on?


Comments

  • #2
    manna452121
    Registered Users, Registered Users 2 Posts: 871 ✭✭✭manna452121


    Did you fill out a M58 claim form ?https://anpost.ie/anpost/maincontent/customer+service/onlineenquiryformm58


  • #3
    WestWicklow1
    Registered Users, Registered Users 2 Posts: 1,225 ✭✭✭WestWicklow1


    manna452121 wrote: »
    Did you fill out a M58 claim form ?https://anpost.ie/anpost/maincontent/customer+service/onlineenquiryformm58

    Yes, that was the first thing I did when opening a case with them.

    Since then, on 30-06-2020, four months after I opened the case, I received a letter from An Post looking for the receipt of postage.


  • #4
    5500
    Registered Users, Registered Users 2 Posts: 3,391 ✭✭✭5500


    Usually once you send in the receipt and proof of item cost you'll have a cheque out within a week or two, that was pre covid for anytime I had to make a claim


  • #5
    WestWicklow1
    Registered Users, Registered Users 2 Posts: 1,225 ✭✭✭WestWicklow1


    5500 wrote: »
    Usually once you send in the receipt and proof of item cost you'll have a cheque out within a week or two, that was pre covid for anytime I had to make a claim

    I've never claimed before. In your experience is the four month wait usual?


  • #6
    Hairy Japanese BASTARDS!
    Closed Accounts Posts: 443 ✭✭Hairy Japanese BASTARDS!


    Covid is now being used as a scapegoat for issues that have existed before the bastarding virus even existed.


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  • #7
    ActingDanClark
    Registered Users, Registered Users 2 Posts: 1,968 ✭✭✭ActingDanClark


    Raise it on twitter. Ignore their attempts to redirect you. Nobody likes their dirty washing aired in public. I've done this successfully with a variety of organizations


  • #8
    5500
    Registered Users, Registered Users 2 Posts: 3,391 ✭✭✭5500


    WestWicklow1 wrote: »
    I've never claimed before. In your experience is the four month wait usual?

    Yep, I've had claims touching 6 months before they were settled and that was before anyone knew what covid was


  • #9
    WestWicklow1
    Registered Users, Registered Users 2 Posts: 1,225 ✭✭✭WestWicklow1


    Today, five months after opening a claim, I received a cheque from An Post. It covered my declared value plus a refund of the postage fee.

    Thank you to those who advised. I got more info here than from An Post's customer service.


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