Revenue not answering calls

paddyirish23

what's the story with revenue not making their phone lines available during the last few months. It's crazy that every other company has had to adapt to the situation, working from home etc. But they've just locked up shop. Yes i know I can contact them through myaccount but they take nearly a month to reply in normal circumstances. Its a joke.

In the most part the civil service is working from home due to Government guidelines for all employees and don't have access to phones.
You can email them at roshelp@revenue.ie

Include your pps and dob for account verification.

the purple tin

As civil servants go, Revenue have always been a law unto themselves.

relax carry on

the purple tin wrote: »

As civil servants go, Revenue have always been a law unto themselves.

What are you basing that on?

relax carry on

paddyirish23 wrote: »

what's the story with revenue not making their phone lines available during the last few months. It's crazy that every other company has had to adapt to the situation, working from home etc. But they've just locked up shop. Yes i know I can contact them through myaccount but they take nearly a month to reply in normal circumstances. Its a joke.

Revenue haven't locked up shop, they are just diverting to other contact channels so their staff can deal with taxpayers remotely. The turn around time for my account queries has dropped to a few days for the most part. What is your query? What taxhead to does it relate to. Are you an agent or an employer or is the query in a personal capacity?

paddyirish23

relax carry on wrote: »

Revenue haven't locked up shop, they are just diverting to other contact channels so their staff can deal with taxpayers remotely. The turn around time for my account queries has dropped to a few days for the most part. What is your query? What taxhead to does it relate to. Are you an agent or an employer or is the query in a personal capacity?

Its personal tax issue but much easier to explain over the phone, I've also sent in forms weeks ago with no update so I'm not sure they have anyone in the offices but it was signed for so they definitely received it. My past experience of the myaccount enquires have been at least a month each time for a response and that was from last year so I doubt they've improved on that with this covid19 situation it's just very frustrating when I need an answer asap

Buddy97mm

relax carry on wrote: »

Revenue haven't locked up shop, they are just diverting to other contact channels so their staff can deal with taxpayers remotely. The turn around time for my account queries has dropped to a few days for the most part. What is your query? What taxhead to does it relate to. Are you an agent or an employer or is the query in a personal capacity?

This. It would be very difficult for any business to continue with a full call centre type phone service with all of their staff working remotely. Instead, it seems Revenue have managed to divert these resources to focus on online queries, hugely reducing turnaround times for these queries. My recent query was dealt with in 2 days which I consider remarkably efficient given everything.

Calahonda52

paddyirish23 wrote: »

Its personal tax issue but much easier to explain over the phone, I've also sent in forms weeks ago with no update so I'm not sure they have anyone in the offices but it was signed for so they definitely received it. My past experience of the myaccount enquires have been at least a month each time for a response and that was from last year so I doubt they've improved on that with this covid19 situation it's just very frustrating when I need an answer asap

That is an even bigger leap than Neil's.

Calahonda52

the purple tin wrote: »

As civil servants go, Revenue have always been a law unto themselves.

.
Is this evidence based?

paddyirish23

I take it all back!! They got back to me before the end of the day. Was shocked as from previous years it took so long but much better service, very happy 😊

paddyirish23

paddyirish23 wrote: »

I take it all back!! They got back to me before the end of the day. Was shocked as from previous years it took so long but much better service, very happy 😊

My department is, the same. When we don't have to deal with calls, we can deal with more emails.

StackSteevens

paddyirish23 wrote: »

I take it all back!! They got back to me before the end of the day. Was shocked as from previous years it took so long but much better service, very happy ��

My experience too!

I made a complete dog's dinner of my 2018 tax return, twice - and, in the space of ten working days, Revenue managed to sort me out - twice! Outstanding performance!

I was so happy with them that I filed my 2019 Form 11 today - that's four months early! The feeling of liberation is wonderful - although I'm expecting a demand for €5K early next week!