Terrible Speeds Vodafone and Contract

littlecopilot

I've mentioned before about terrible speeds with Vodafone. I've complained multiple times and have given up quite frankly.

I signed up for 12 month contract and have email to prove it. But on my vodafone account I've noticed by off chance it says 18 month contract. I'm sure they can't just extend it without me knowing? I'm looking forward to throwing the modem out the window after 12 months

limnam

What speed is slow?

Wifi? hardwire etc? What do you get? what are suppose to get?

What technology?

TomOnBoard

littlecopilot wrote: »

I've mentioned before about terrible speeds with Vodafone. I've complained multiple times and have given up quite frankly.

I signed up for 12 month contract and have email to prove it. But on my vodafone account I've noticed by off chance it says 18 month contract. I'm sure they can't just extend it without me knowing? I'm looking forward to throwing the modem out the window after 12 months

Vodafone what?

Landline BB? Mobile?

littlecopilot

It the contract I'm more worried about although the speeds are very frustrating. I have 500Mbps FTTH. In the evenings it drops to between 5Mbps - 20Mbps. After 12am it starts to increase again. It's around 450Mbps during the day. Tests done wired. I've contacted them a few times and they said it's more than likely load on the network.

ED E

Somethings really messed up if VF are that contended on FTTH. SIRO or OpenEir based?

airman737

littlecopilot wrote: »

It the contract I'm more worried about although the speeds are very frustrating. I have 500Mbps FTTH. In the evenings it drops to between 5Mbps - 20Mbps. After 12am it starts to increase again. It's around 450Mbps during the day. Tests done wired. I've contacted them a few times and they said it's more than likely load on the network.

Same with me, Have the 150 FTTH, dropped to 3MB at 8PM yesterday evening, happening for the last few weeks, rises again after midnight. Rang Vodafone, they tried to say that there was a conflict with the Channels on my router...Bulls£$t!. Neighbour is with EIR FTTH, doesn't drop at all! Problem is with Vodafone. My contract is up in September, can't wait to switch.
Note: Going to give comreg a shout today, because they sold me a package of 150/30 and only getting 3mb.

littlecopilot

ED E wrote: »

Somethings really messed up if VF are that contended on FTTH. SIRO or OpenEir based?

OpenEir

airman737 wrote: »

Same with me, Have the 150 FTTH, dropped to 3MB at 8PM yesterday evening, happening for the last few weeks, rises again after midnight. Rang Vodafone, they tried to say that there was a conflict with the Channels on my router...Bulls£$t!. Neighbour is with EIR FTTH, doesn't drop at all! Problem is with Vodafone. My contract is up in September, can't wait to switch.
Note: Going to give comreg a shout today, because they sold me a package of 150/30 and only getting 3mb.

I was with EIR for year before this. It was 300Mbps package and it was 280-300Mbps 24/7 for 12 months. Should have never moved. Neighbour is with EIR now and no issues.

joe123

Just to counter this, a buddy of mine was with Eir and had continuous issues (dropping, devices not able to connect) moved to Vodafone with no issues.

Both are equally as ****e in the customer support side of things, its luck of the draw. Better off going with someone like Airwire I think.

MANSFIELD

airman737 wrote: »

Same with me, Have the 150 FTTH, dropped to 3MB at 8PM yesterday evening, happening for the last few weeks, rises again after midnight. Rang Vodafone, they tried to say that there was a conflict with the Channels on my router...Bulls£$t!. Neighbour is with EIR FTTH, doesn't drop at all! Problem is with Vodafone. My contract is up in September, can't wait to switch.
Note: Going to give comreg a shout today, because they sold me a package of 150/30 and only getting 3mb.

I have exactly the same problem with Vodafone speeds dropping to around 1 mbps around 8 pm every evening .

I thought the whole purpose of fibre to the Home was to provide a more reliable contention free network?

limnam

salonfire wrote: »

I thought the whole purpose of fibre to the Home was to provide a more reliable contention free network?

Seems to be contention.

I had to downgrade from 1gb package to 500mb As I couldn't get near 1gb due to contention

littlecopilot

salonfire wrote: »

I thought the whole purpose of fibre to the Home was to provide a more reliable contention free network?

I also thought FTTH was contention free. Dropping from ~500Mbps to ~5Mbps is ridiculous.

ED E

littlecopilot wrote: »

I also thought FTTH was contention free. Dropping from ~500Mbps to ~5Mbps is ridiculous.

At the last mile its 32:1. Further into the network it could be more.


Sounds like VF have a critical span down or something similarly impactful.

TomOnBoard

ED E wrote: »

At the last mile its 32:1. Further into the network it could be more.


Sounds like VF have a critical span down or something similarly impactful.

Where does the contention start? At the pole outside the house, the local cabinet or the exchange?

Soarer

TomOnBoard wrote: »

Where does the contention start? At the pole outside the house, the local cabinet or the exchange?

Was just about to ask that.

Would be very interested to find out.

ED E

TomOnBoard wrote: »

Where does the contention start? At the pole outside the house, the local cabinet or the exchange?

You could say its at the pole but really its the entire optical path. In the exchange there's one optic for each 32 end users. Those splits happen along the cable but it doesnt impact the speed you get based on where the split is. Everyone on that strand shares 2.5Gbps.

TomOnBoard

ED E wrote: »

You could say its at the pole but really its the entire optical path. In the exchange there's one optic for each 32 end users. Those splits happen along the cable but it doesnt impact the speed you get based on where the split is. Everyone on that strand shares 2.5Gbps.

Ah, OK. So, mathematically and not allowing for overhead on the system, in an absolute worst case scenario, with all users working flat out, a fully subscribed optical path from exchange to home could have a theoretical max of 2,500/32=78 mb/s limit?

The scenarios these folks are describing suggest that VF has some real issues from the exchange to the internet alright.

barneystinson

Thank Christ for this thread. Same issue here, on 500mb plan, getting 200-300 most of the day and drops off to less than 3mb for the couple of hours in the evening that I want to stream something... On the good side, I'm out of contract so I can walk now, knowing it seems to be a Vodafone problem.

littlecopilot

barneystinson wrote: »

Thank Christ for this thread. Same issue here, on 500mb plan, getting 200-300 most of the day and drops off to less than 3mb for the couple of hours in the evening that I want to stream something... On the good side, I'm out of contract so I can walk now, knowing it seems to be a Vodafone problem.

Thank god I'm in 12 month contract anyway. This is the response I got from Vodafone about the speeds just now as I was only getting 3Mbps last night and had to use my phone data.

"If the speed decrease is evening only, then this is because of the traffic on the line, and I'm afraid that there's nothing we can do with that."


Surely a 99% drop in speeds can't be acceptable and use the contention excuse. I'm shocked FTTH would have 99% contention and nothing can be done.

limnam

littlecopilot wrote: »

Thank god I'm in 12 month contract anyway. This is the response I got from Vodafone about the speeds just now as I was only getting 3Mbps last night and had to use my phone data.

"If the speed decrease is evening only, then this is because of the traffic on the line, and I'm afraid that there's nothing we can do with that."


Surely a 99% drop in speeds can't be acceptable and use the contention excuse. I'm shocked FTTH would have 99% contention and nothing can be done.

While not 99% I was surprised I could get less than 500mbs on 1gb and it was congestion.

As there's very few people with FTTH in the area and it didn't seem to matter what time.

Looks like once contention is identified it' a losing battle.

So I dropped to 500mbs not with vodafone though

Truckermal

What was the outcome OP as I changed the VF last week and now faced with the very same problem. Eir was fantastic always 150MB download no matter what time of the day?

barneystinson

Truckermal wrote: »

What was the outcome OP as I changed the VF last week and now faced with the very same problem. Eir was fantastic always 150MB download no matter what time of the day?

If you're still in your 14 day cooling off period then you had better get it cancelled. They're not going to fix it.

Morleystreet

Similar issues for me. Recently switched to Vodafone FTTH 1G package (SIRO). Thought I was future proofing myself - ha! Wish I’d read this thread earlier. And yes customer service is woeful.

littlecopilot

Truckermal wrote: »

What was the outcome OP as I changed the VF last week and now faced with the very same problem. Eir was fantastic always 150MB download no matter what time of the day?

It's been good since. It was obviously some network issue. I think it was about a month after creating this thread it just went back to normal. Pretty much over 450mbps all the time.

I'm sorry to hear you're having issues as I know for sure how frustrating it can be. Support is absolute none existent and they just use the pandemic as an extra excuse not to help you. I would still move to EIR as my contract is up now but I would have to pay another 100 euros connection fee (joke) and just cost the same as what I'm paying now.

Truckermal

Thanks for the reply!

WLad

I'm 3 months in to having these problems myself.

For me it actually started when I left Vodafone. Was on 150 with them and always got it. I moved to sky in Jan and instantly hit the under 10Mbps at night issue. Got out of that contract and went to Pure but it's the same with them. So frustrating. Every single night it feels like I'm back on dial up. Been told as well that Pure should be better because they just resell Eir.

Not sure what to do anymore because no ISP seems to be able to fix it for me.

saturday17

just to confirm what others have complained about in early posts, speeds do drop regularly and it is a joke, it's yoyo speeds ,1 moment its the max you could get (500mb) the next its single digit speeds .i have tried with vodafone gigabox, vodafone gigabox + my own router, and my own router alone, but that didn't make any difference, i feel sorry for those who still have months to go before being able to cancel, me I'm still within 2 weeks of my contract I'm cancelling and going back to Virgin media with them never had to worry about anything.

littlecopilot

WLad wrote: »

I'm 3 months in to having these problems myself.

For me it actually started when I left Vodafone. Was on 150 with them and always got it. I moved to sky in Jan and instantly hit the under 10Mbps at night issue. Got out of that contract and went to Pure but it's the same with them. So frustrating. Every single night it feels like I'm back on dial up. Been told as well that Pure should be better because they just resell Eir.

Not sure what to do anymore because no ISP seems to be able to fix it for me.

I've since moved to Pure Telecom from Vodafone. To be honest Vodafone after it went back to normal was pretty solid, but when I went out of contract it was 70 euros a month for the 500Mbps so went to Pure for 40 euros for the 1GB package. I rang Vodafone and they wouldn't budge on the price even know new customers can get for half the price.