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Hotels.com Refund instead of a Voucher for non-refundable booking

ShortAPennt · 2020-06-18 06:57:53

Hi All, Just wondering if anyone has had any joy in getting a refund from Hotels.com? We had two bookings with them for April which were cancelled by them due to COVID. The bookings were at a non-refundable rate. They have issued us with vouchers for the value of the booking to be used in the same hotel that will expire…

18-06-2020 06:57AM

#1

ShortAPennt

Registered Users, Registered Users 2 Posts: 33 ✭

Join Date: January 2020

Posts: 29

Hi All,

Just wondering if anyone has had any joy in getting a refund from Hotels.com?

We had two bookings with them for April which were cancelled by them due to COVID.

The bookings were at a non-refundable rate.

They have issued us with vouchers for the value of the booking to be used in the same hotel that will expire within a year. However i doubt we will be travelling there within a year as it was a family holiday and two members are in the at risk group.

The amount is nearly €1,500 which is a hughe amount of money to our family.

I am just wondring has anybody expierenced anything similar and being able to get a full refund in place of a voucher from hotels.com?

Thanks

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