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Locked iMac

  • 17-06-2020 10:42AM
    #1
    mayhem#
    Registered Users, Registered Users 2 Posts: 2,051 ✭✭✭


    I have been given (don't ask me why and how) and 2017 iMac that is locked.
    When booting up it shows a message that the device is "locked by materials management".
    Is there a way to remove this? Can I install a fresh OS?
    And before people start making insinuations the device was originally purchased in a bankruptcy auction.


Comments

  • #2
    Stylesclash07
    Registered Users, Registered Users 2 Posts: 552 ✭✭✭Stylesclash07


    https://support.apple.com/en-ie/guide/profile-manager/pmd94bd5b2e/mac


    This might be what your looking for, it might not help.


  • #3
    mayhem#
    Registered Users, Registered Users 2 Posts: 2,051 ✭✭✭mayhem#


    At least I know what it's called now!


  • #4
    Sad Professor
    Registered Users, Registered Users 2 Posts: 22,712 ✭✭✭✭Sad Professor


    Apple will remove activation lock if you can provide proof of purchase. You may need to contact who you bought it from either for the original receipt or for them to disable activation lock.

    How long ago did you buy it?


  • #5
    mayhem#
    Registered Users, Registered Users 2 Posts: 2,051 ✭✭✭mayhem#


    Sad Professor wrote: »
    Apple will remove activation lock if you can provide proof of purchase. You may need to contact who you bought it from either for the original receipt or for them to disable activation lock.

    How long ago did you buy it?

    As said, it was purchased in a bankruptcy auction by someone who later gave it to me. Getting the original proof of purchase is not an option.


  • #6
    Sad Professor
    Registered Users, Registered Users 2 Posts: 22,712 ✭✭✭✭Sad Professor


    If it is Activation Lock then you are probably out of luck. But try doing a clean install.

    https://support.apple.com/en-us/HT204904


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