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Zoom Audio issues when charging HP Laptop

  • 14-06-2020 5:39pm
    #1
    jjmcclure
    Registered Users, Registered Users 2 Posts: 589 ✭✭✭


    Hi,
    I am fairly tech savvy but I have an issues I can't resolve.


    I have a HP laptop, less that 1 year old. When using zoom/hangouts the audio works perfectly when the laptop is not plugged in for charging. As soon as I plug it in the audio turns "robotic" with lots of lag. As soon as you unplug the laptop the issue resolves.



    I have tried different power management settings with no luck. Anyone have any ideas?
    THX


Comments

  • #2
    [Deleted User]
    Posts: 18,962 ✭✭✭✭ [Deleted User]


    probably need a replacement charger.

    had a problem with a charger interfering with audio before

    once it was replaced no issue anymore


  • #3
    jjmcclure
    Registered Users, Registered Users 2 Posts: 589 ✭✭✭jjmcclure


    glasso wrote: »
    probably need a replacement charger.

    had a problem with a charger interfering with audio before

    once it was replaced no issue anymore


    Cheers. I have another charger here. will give it a try


  • #4
    [Deleted User]
    Posts: 18,962 ✭✭✭✭ [Deleted User]


    worth a shot.

    the reason that I replaced the charger is because there were also intermittent issues with charging but it fixed the sound issue also - some sort of electrical interference effect on the the speakers / audio .

    another option is to try use bluetooth speakers or headphones.


  • #5
    MrMusician18
    Registered Users, Registered Users 2 Posts: 7,754 ✭✭✭MrMusician18


    jjmcclure wrote: »
    Hi,
    I am fairly tech savvy but I have an issues I can't resolve.


    I have a HP laptop, less that 1 year old. When using zoom/hangouts the audio works perfectly when the laptop is not plugged in for charging. As soon as I plug it in the audio turns "robotic" with lots of lag. As soon as you unplug the laptop the issue resolves.



    I have tried different power management settings with no luck. Anyone have any ideas?
    THX
    Sounds like current leakage or over voltage. Is it a genuine original charger? All metal case on the laptop?


  • #6
    jjmcclure
    Registered Users, Registered Users 2 Posts: 589 ✭✭✭jjmcclure


    MrMusician18 wrote: »
    Sounds like current leakage or over voltage. Is it a genuine original charger? All metal case on the laptop?


    Original Charger, full metal case.


    The only issue is with video conference. If I have the laptop plugged in and charging all other audio works fine.


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  • #7
    [Deleted User]
    Posts: 18,962 ✭✭✭✭ [Deleted User]


    if you can try another charger that is meant for the laptop do so.

    as suggested also see if bluetooth headphones (with built-in speaker) make any difference.


  • #8
    MrMusician18
    Registered Users, Registered Users 2 Posts: 7,754 ✭✭✭MrMusician18


    jjmcclure wrote: »
    Original Charger, full metal case.


    The only issue is with video conference. If I have the laptop plugged in and charging all other audio works fine.

    If the charger power brick is connected to the wall cord with a figure of 8 connector, sometimes inserting it the other way can remedy the current leakage issue.

    When charging does it feel tingly when you run your wrist over the case?


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