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Anyone else dealing with TAP cancellations?

fmul9798 · 2020-06-10 15:00:20

TAP are, like others, making it difficult for customers. They are pushing their vouchers and not sending cancellation notifications (I had to use the manage booking option to identify that my flights have been cancelled...) They are only offering vouchers on the website, and there is no contact email published. I filed 4…

10-06-2020 3:00pm

#1

fmul9798

Registered Users, Registered Users 2 Posts: 768 ✭✭✭

Join Date: August 2004

Posts: 689

TAP are, like others, making it difficult for customers. They are pushing their vouchers and not sending cancellation notifications (I had to use the manage booking option to identify that my flights have been cancelled...)
They are only offering vouchers on the website, and there is no contact email published. I filed 4 cancellation complaints (each passenger, each leg) because their system only allows you to specify one passenger, one flight. Hopefully that covers my requirement to document my attempts at getting a refund.

Has anyone successfully obtained a refund from TAP yet ?

Thanks.

0

Comments

#2 10-06-2020 3:43pm

fmul9798

Registered Users, Registered Users 2 Posts: 768 ✭✭✭

Join Date: August 2004

Posts: 689

Apologies, please lock, I shall move this to the refund thread.

0