Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Warranty on furniture situation

Options
  • 09-06-2020 4:52pm
    #1
    mailrewop
    Registered Users Posts: 1,055 ✭✭✭


    Hi, We purchased a Dining Room Table in October 2019. We paid a deposit in person but completed the tranasaction over the phone and with a credit card. Over the last few months, the table has become loose from its main support and is almost unusable. It is likely to break completely if it is not fixed or replaced.

    We contacted the retailer and they said we need a receipt as they don't keep records of what they sold for the previous year. We can not locate the receipt and not sure if we received one as we paid over the phone but we do have credit card statements. The retailer said our problem is with the manufacturer and not with them. What do we do going forward to resolve this issue and do we have any rights in this situation. Thanks


Comments

  • Options
    #2
    FishOnABike
    Registered Users Posts: 4,393 ✭✭✭FishOnABike


    https://thecai.ie/your-rights/your-rights/know-your-rights/ should put you on the right track.


  • Options
    #3
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,894 Mod ✭✭✭✭L1011


    Retailer is responsible for consumer rights and the credit card statement would likely satisfy a judge (if it came to that) so just push back on the retailer first of all.


Advertisement