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Money back

  • 06-06-2020 12:16pm
    #1
    popsmar
    Registered Users, Registered Users 2 Posts: 64 ✭✭


    I booked a holiday in jan with a travel company to go on a usa cruse it was cancelled in March. Fly out of dublin stay in ny 1 night 7 day cruse then 1 more night in ny then fly back. All inc
    I have got no money back from my travel agent its eu law I taught that package holiday should be refund. I payed it all night n boi card is there anyway boi can help me as I payed for a holiday I didn’t get


Comments

  • #2
    Bank of Ireland: Megan
    Closed Accounts Posts: 265 ✭✭Bank of Ireland: Megan


    Hi popsmar,

    Thank you for reaching out to us on Boards.ie.

    You can certainly fill out a Visa Debit/Credit Card Transaction Dispute Form on our side to request a refund. We would recommend that you contact the travel agent you booked with first to see if there is any way to retrieve your refund from them. 

    Our Chargebacks Team are receiving a very high volume of requests at the moment therefore timeframes for a chargeback can vary. 

    For more information on our Chargeback process and to access the transaction dispute form, please see below link.

    https://www.bankofireland.com/help-centre/faq/can-get-purchase-refunded-credit-card-debit-card/

    I hope this information helps!

    If there is anything else we can help with please get in touch.

    Thanks,
    Megan


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