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Move from Eir to Virgin with bill dispute

  • 02-06-2020 10:15pm
    #1
    mathie
    Registered Users, Registered Users 2 Posts: 5,103 ✭✭✭


    Hi
    Ive been trying to remove my tv option with Eir (currently on tv + broadband) for weeks now (cannot get through on phone or chat) so have cancelled online (today) and unplugged my tv box and cancelled my direct debit.

    I've seen people have issues where they continue to get billed from Eir even when they cancel.

    Will there be any issue with the line coming in to the house for Virgin to supply broadband if there's a dispute over my bill with Eir?

    Thanks
    M


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Virgin don't use OpenEirs lines so no.

    But do you have a Virgin cable?


  • #3
    mathie
    Registered Users, Registered Users 2 Posts: 5,103 ✭✭✭mathie


    ED E wrote: »
    Virgin don't use OpenEirs lines so no.

    But do you have a Virgin cable?

    Im not sure.
    How would I check?
    Thanks


  • #4
    barryribs
    Registered Users, Registered Users 2 Posts: 760 ✭✭✭barryribs


    mathie wrote: »
    Im not sure.
    How would I check?
    Thanks

    https://www.virginmedia.ie/broadband/buy-a-broadband-package/

    Put your address in there and it will tell you.

    Whether you have cancelled or not, you are still going to be billed for the next 30 days or the remainder of the contract, so there is no point in unplugging anything.

    Eir will also never restrict access to the line by another provider, they only provide the infrastructure. If there is a dispute, they will continue to bill you until it is resolved/paid


  • #5
    colm_mcm
    Registered Users, Registered Users 2 Posts: 73,520 ✭✭✭✭colm_mcm


    Do you know for sure that you’re out of contract with eir?


  • #6
    [Deleted User]
    Posts: 7,499 ✭✭✭ [Deleted User]


    I rang eir the other day and got through in 10mins.
    I must be lucky as I've never had a problem getting them on the phone.


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  • #7
    CoBo55
    Registered Users, Registered Users 2 Posts: 9,610 ✭✭✭CoBo55


    Are you wanting to move everything over to VM? If so, join VM and port your number over to VM, as soon as that happens your eir account will be cancelled and a final bill will issue.


  • #8
    colm_mcm
    Registered Users, Registered Users 2 Posts: 73,520 ✭✭✭✭colm_mcm


    If OP doesn’t have phone product and doesn’t take VM phone product that won’t work.


    Unplugging the box and cancelling the direct debit is a pretty foolish approach too.


  • #9
    CoBo55
    Registered Users, Registered Users 2 Posts: 9,610 ✭✭✭CoBo55


    colm_mcm wrote: »
    If OP doesn’t have phone product and doesn’t take VM phone product that won’t work.


    Unplugging the box and cancelling the direct debit is a pretty foolish approach too.

    So we’re both foolish according to your wisdom... and what do you suggest?


  • #10
    barryribs
    Registered Users, Registered Users 2 Posts: 760 ✭✭✭barryribs


    colm_mcm wrote: »
    If OP doesn’t have phone product and doesn’t take VM phone product that won’t work.


    The UAN of the account can be linked to phone, broadband or both. He can port from just a broadband to broadband, or broadband to a bundle.


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