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PS4 controller pair

  • 29-05-2020 9:07pm
    Registered Users Posts: 1,127 ✭✭✭

    Hi my 13 year old got a new controller but he cannot pair it . I have reset it from factory setting and also the console , watched countless you tube videos and all to no avail.
    No helpline in Ireland ?
    Turn on PS4 , controller connected by hdmi cable which works ! Press ps button flashes blur then nothing ???
    Are my missing something ?
    Any help greatly appreciated