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Was my charge back received?

  • 26-05-2020 7:58pm
    #1
    Julabo
    Registered Users, Registered Users 2 Posts: 162 ✭✭


    Filled up the relevant form for a charge back on my credit card.

    Gave my phone number for a text response to say it was received.

    Been 10 days now.

    Can you help me out?


Comments

  • #2
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Hi Julabo

    Thanks for checking this with us here.

    Our Charge Back Team are receiving a high volume of requests at the moment and are working through these as quickly as possible.

    The time frame for a resolution can depend on the communication from third parties while they work to resolve for you.

    If you would like to check the Team have received your request, please login www.365online.com select Service Desk/ Ask A Question. An Advisor can follow this up for you. If you prefer to call, it's 0818 365 365.

    We hope the information helps,


    Many thanks
    Alison


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