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Ordered online 3 weeks ago ... nothing since ... should I be worried?

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  • 24-05-2020 11:44am
    #1
    teachinggal123
    Registered Users Posts: 840 ✭✭✭


    I ordered a Swiss Army knife online from a company based in Portugal 3 weeks ago. I ordered as a guest and had an email confirming the order. I used PayPal and the money was taken immediately €50.

    I know these are difficult times with longer delivery dates but I’ve heard nothing since. I have emailed the customer care email address but no reply.

    I was thinking I should try to get my money back through PayPal. Or should I wait a bit more?

    Any advice?


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    #2
    Soundman
    Registered Users Posts: 2,593 ✭✭✭Soundman


    teachinggal123 wrote: »
    I ordered a Swiss Army knife online from a company based in Portugal 3 weeks ago. I ordered as a guest and had an email confirming the order. I used PayPal and the money was taken immediately €50.

    I know these are difficult times with longer delivery dates but I’ve heard nothing since. I have emailed the customer care email address but no reply.

    I was thinking I should try to get my money back through PayPal. Or should I wait a bit more?

    Any advice?

    Where was it that you ordered from?


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    #3
    Lux23
    Registered Users Posts: 7,134 ✭✭✭Lux23


    If it is a Portugese website, you are legally allowed to cancel the order and ask for your money back. Have you heard from them at all?


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    #4
    teachinggal123
    Registered Users Posts: 840 ✭✭✭teachinggal123


    Soundman wrote: »
    Where was it that you ordered from?

    https://shopknives.online/

    The knife I ordered is still showing as in stock.


  • Options
    #5
    teachinggal123
    Registered Users Posts: 840 ✭✭✭teachinggal123


    Lux23 wrote: »
    If it is a Portugese website, you are legally allowed to cancel the order and ask for your money back. Have you heard from them at all?

    Nope, nothing at all. I even created an account over the weekend and messaged them through that ... still nothing.


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