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Distance selling - item not received 30 day limit

  • 20-05-2020 4:47pm
    #1
    Darwin
    Registered Users, Registered Users 2 Posts: 2,695 ✭✭✭


    Just a quick question in relation to the right to a refund for delayed or non-delivery for distance selling under EU law. I bought an item from the UK, normally it should have arrived within 4 working days, but almost 2 weeks after posting there is still no sign of it. It is a high value item so it is bothering me a lot. If it doesn't turn up 30 days from posting, am I then entitled to a refund or must I request another delivery date with the seller first? The regulations are a little unclear on this as I did not agree a delivery date with the retailer first. I plan to flag the non-arrival with the retailer tomorrow (so they can investigate) but want to be careful with what I say in case it goes to chargeback. Thanks.
    Edit: Here's a link to the relevant regulations:
    https://www.eccireland.ie/shopping-online-consumer-rights/


Comments

  • #2
    Caranica
    Registered Users, Registered Users 2 Posts: 10,179 ✭✭✭✭Caranica


    How are they sending it? There are serious delays with the royal mail at the moment.


  • #3
    Darwin
    Registered Users, Registered Users 2 Posts: 2,695 ✭✭✭Darwin


    Seller chose to send it via Royal Mail instead of courier, status for days on end is leaving the UK & handed to delivery partner, but an Post don't have it, so the status makes no sense at all. Either way though, I am assuming whatever way it was sent is irrelevant (to me as a consumer) and after 30 days have expired I can request a refund or redelivery?


  • #4
    BeardySi
    Registered Users, Registered Users 2 Posts: 1,708 ✭✭✭BeardySi


    Royal mail parcels are taking anywhere from 2 to 6 weeks at the moment. I've had two not arrive at all (8 weeks and counting). Don't hold your breath.


  • #5
    radiotrickster
    Registered Users, Registered Users 2 Posts: 908 ✭✭✭radiotrickster


    Darwin wrote: »
    I am assuming whatever way it was sent is irrelevant (to me as a consumer) and after 30 days have expired I can request a refund or redelivery?

    If there are significant delays with the postal system and it’s pandemic-related, you might have some difficulty getting them to post the item again if they know one is already in-transit but delayed.

    I had similar issues a few months back before all this kicked off. An item had been posted and was supposed to be sent by courier. Eventually I got a refund and the item actually arrived two days later (but not by courier).


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