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VODAFONE fibre broadband E480 drops frequently and intermittently

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  • 07-05-2020 10:11am
    #1
    mckaysoftware
    Registered Users Posts: 31 ✭


    My VODAFONE fibre broadband E480 drops frequently and intermittently, it is not possible to determine a pattern to it. I am paying €44.29 per month for this failing service, plus €20 per month for a mobile broadband backup, which I am using far too much.


    I was talkiing to a customer service rep on the phone, that phone call cost me €10 and went along the lines of "ME: my broadband is not working, REP: oh yes it is".


    Later I was chatting on facebook with a rep, who was very pleasant but unable to provide any insight or help in any way.


    I had Vodafone broadband over the phone line before this and there was never a problem. The only change was moving to fibre b/band.


    I am locked into a contract until September at the earliest, and Vodafone have more financial and legal resources I have to defend their unreliable fibre broadband in the courts than I have to fight them.


    Is there any way I can get this resolved or have I another caes of "Tough luck, you signed our one-sided contract, pay us your money and F off.


    Regards,
    John McKay
    Tagged:


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