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Last Week's Top Five Queries (13.04.2020 - 19.04.2020)

Irish Water: Louise · 2020-04-21 10:48:24

1. I’ve noticed a strong taste and smell of Chlorine from my water supply recently. Why is this? How can I rectify this? Chlorine plays an important role in protecting public health by killing harmful bacteria in our drinking water. This is a necessary disinfectant used worldwide across the water industry to help maintain…

21-04-2020 10:48am

#1

Irish Water: Louise

Company Representative Posts: 174 Verified rep ✭

Join Date: May 2017

Posts: 151

1. I’ve noticed a strong taste and smell of Chlorine from my water supply recently. Why is this? How can I rectify this?

Chlorine plays an important role in protecting public health by killing harmful bacteria in our drinking water. This is a necessary disinfectant used worldwide across the water industry to help maintain a safe drinking water supply and it is not harmful to your health.

Operational changes during the treatment process may result in a slight increase in Chlorine levels and this may result in a change of the taste and smell of the water. If the smell or taste of Chlorine is stronger than normal, you should fill a jug with tap water, cover it and store in the fridge, preferably over night. This should reduce the smell and/or taste of Chlorine.

2. There is a public main running through a house which I have purchased. Am I permitted to extend my property?

Sewer and drainage connections fall under the remit of the individual landowner and may be moved in line with building regulations. However, the exception to this rule is if there is a public main running through the property under the remit of Irish Water. You should have a Way Leave Agreement and the relevant documentation should have been received along with the deed of the property. Queries in relation to the diversions of public mains on private property can be directed to diversions@water.ie and our Diversions Team will be able to assist you further.

3. I have received a huge bill for my commercial property and I would like to discuss the amount. Can you assist?

Please contact us on 1850 778 778 and a member of our team will be able to discuss any payment related queries with you.

4. We recently unblocked a sewage blockage from a shared sewer connection in our estate and I would like to provide the houses with information on what they shouldn’t flush down the toilet. Do you have any information that I could provide them with?

Your Local Authority will be able to provide you with the sewer and drainage maps. Please click here to see the information on our website on how to prevent blocked pipes and drains.

5. I need to access by Irish Water online account, however, the systems appear to be down. I need to locate a bill that I received a few years ago. Can you assist? Can you PM us with the following details and a member of our team will be happy to look into this for you?

- Your full name;
- Your contact number;
- Your full address; &
- Your WPRN or Account Number

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