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Broadand contract

  • 17-04-2020 5:55pm
    #1
    A+-Guru
    Registered Users, Registered Users 2 Posts: 669 ✭✭✭


    Hi all,

    Just wondering could anyone tell me where I stand I will explain my situation.

    I ordered a broadband service 1 year ago, there was a problem with the road which took EIR 1 year to sort, now that its done my order is about to get installed. However EIR have got very competitive in the mean time and are offering the same service for half the price,

    My question is, is my contract with that provider valid even though the actual service has not yet been installed to my house? Can I cancel it and order from EIR instead ?

    I would have presumed the contract starts only when service has been provided ?

    If anyone can clarify if I can exit that, that would be great.

    Thanks a million


Comments

  • #2
    Samuel T. Cogley
    Registered Users, Registered Users 2 Posts: 10,684 ✭✭✭✭Samuel T. Cogley


    You've 14 days cooling off from when the service is activated usually. The only issue might be install costs but that should have been explained at the time of order. The environment that these companies work in gives a lot of rights to consumers.


  • #3
    A+-Guru
    Registered Users, Registered Users 2 Posts: 669 ✭✭✭A+-Guru


    Thank you very much, the service has not been activated yet as there was road works needed on openeir behalf that took nearly 1 year to complete, the engineer was due to visit next week to install connection. So I think I'm ok to stop the installation going ahead.


  • #4
    Samuel T. Cogley
    Registered Users, Registered Users 2 Posts: 10,684 ✭✭✭✭Samuel T. Cogley


    Sky and Vodafone (and a few others) have access to the same lines if Eir aren't willing to give you the better offer.

    There's also a broadband forum with some very knowledgeable folks.

    Love the PC BTW.

    Edit: My only other thought though is getting an install with the current COVID situation.


  • #5
    FishOnABike
    Registered Users, Registered Users 2 Posts: 4,635 ✭✭✭FishOnABike


    Unless it's changed, communications workers are considered an essential service. I had fibre to the home installed just a few days after the current restrictions came in.

    The company rang a few days before and again on the day of installation to confirm nobody in the house were symptomatic or isolating and the installer also rang in advance to confirm it on the day and again in person when he arrived. Maintaining distance, wearing gloves, hygiene were all observed during the installation + everything went very smoothly.

    There was already a distribution point opposite the gate but I was impressed with the turnaround time from order to installation and the efficiency on the day.


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