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VODAFONE: Accepeted bill pay request now want phone back

  • 08-04-2020 2:57pm
    #1
    AndrewFitz99
    Registered Users, Registered Users 2 Posts: 3 ✭


    On Tuesday the 31st of March, I decided to buy a new phone through Vodafone. I purchased an iPhone XR for €300 and paid €150 up front for future bills. I provided them with all the right information and requested my old number to be brought forward. Once I got the phone I had no service and the sim wouldn’t work, I contacted live support and they said to wait a few hours, reset phone and it will be sorted. This did not work, I then tried to log into MyVodafone and this was “access denied”. Now while speaking to a rep from Vodafone she is saying my bill pay request has been denied (a week after I bought the phone) and they would like to arrange to take the phone back. Not only will I be without a phone but I have to wait 12 working days for my money back (€450) I am a student btw. This is nothing short of a disgrace and was wondering if anyone knows anything I can do? Appreciate any replies


Comments

  • #2
    djdunny
    Registered Users, Registered Users 2 Posts: 1,131 ✭✭✭djdunny


    This all seems very odd. Did you sign up in store or online? Usually they wouldn’t supply you with a phone unless a contract has been agreed to. Vodafone would have reviewed your application and come up with 1 or 3 options. 1 acceptance with no conditions. 2 acceptance but with a deposit 3 decline of application.


  • #3
    godtabh
    Moderators, Science, Health & Environment Moderators Posts: 23,243 Mod ✭✭✭✭godtabh


    Who did you port from?


  • #4
    AndrewFitz99
    Registered Users, Registered Users 2 Posts: 3 ✭AndrewFitz99


    djdunny wrote: »
    This all seems very odd. Did you sign up in store or online? Usually they wouldn’t supply you with a phone unless a contract has been agreed to. Vodafone would have reviewed your application and come up with 1 or 3 options. 1 acceptance with no conditions. 2 acceptance but with a deposit 3 decline of application.

    Doesn’t it. I bought online, I gave all the information possible and informed them of my previous network and anything they asked and they approved it, sent me out the phone and when I was talking to customer care to try activate the sim as I had no service they wanted the phone back and said I had to go through pay as you go


  • #5
    AndrewFitz99
    Registered Users, Registered Users 2 Posts: 3 ✭AndrewFitz99


    godtabh wrote: »
    Who did you port from?


    Virgin Mobile


  • #6
    godtabh
    Moderators, Science, Health & Environment Moderators Posts: 23,243 Mod ✭✭✭✭godtabh


    AndrewFitz99 wrote: »
    Virgin Mobile

    Is there an issue there


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