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Refund uk order

  • 07-04-2020 11:06am
    #1
    Waternotsoda
    Registered Users, Registered Users 2 Posts: 230 ✭✭


    I made an online order 500 sterling two weeks ago from the UK. Delivery is supposed to take 5 days. I have tried contacting the company but no response.

    Do I have any options? Refund?


Comments

  • #2
    Umpalumpa
    Registered Users, Registered Users 2 Posts: 561 ✭✭✭Umpalumpa


    Waternotsoda wrote: »
    I made an online order 500 sterling two weeks ago from the UK. Delivery is supposed to take 5 days. I have tried contacting the company but no response.

    Do I have any options? Refund?

    You can try a charge back through your bank. How many time have you tried to contact the company


  • #3
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Can you think of any reason why there might be a delay?


  • #4
    BeardySi
    Registered Users, Registered Users 2 Posts: 1,708 ✭✭✭BeardySi


    Much of the UK shut down 2 weeks ago, are they even open?

    Delivery and postage is also taking much longer than usual.


  • #5
    Waternotsoda
    Registered Users, Registered Users 2 Posts: 230 ✭✭Waternotsoda


    Umpalumpa wrote: »
    You can try a charge back through your bank. How many time have you tried to contact the company

    Three, through their website, twitter, Facebook.


  • #6
    Waternotsoda
    Registered Users, Registered Users 2 Posts: 230 ✭✭Waternotsoda


    Dav010 wrote: »
    Can you think of any reason why there might be a delay?

    Yes I know but this order is time sensitive. If I had known there was going to be a delay I would have sourced somewhere else. Their website says max5 days. Their is no notice or mention of the current crisis. I have received parcels from other UK companies without delay.


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  • #7
    whomitconcerns
    Registered Users, Registered Users 2 Posts: 4,396 ✭✭✭whomitconcerns


    Even amazon 2 day delivery is taking 4-5 days in central London. So I think you need to give them more time, or should have checked with then re urgency. Bit early to be talking refund I would have thought?


  • #8
    Xterminator
    Registered Users, Registered Users 2 Posts: 4,782 ✭✭✭Xterminator


    i have amazon prime and prime deliveries are taking 2 weeks. Its just the reality of the situation.


  • #9
    rock22
    Registered Users, Registered Users 2 Posts: 1,723 ✭✭✭rock22


    I had a, delivery from the UK , ordered Thursday delivered Monday. So I don't think there is a postal delay. But many companies might have staff shortages and the delay might be there


  • #10
    reddev75
    Registered Users, Registered Users 2 Posts: 15 ✭reddev75


    rock22 wrote: »
    I had a, delivery from the UK , ordered Thursday delivered Monday. So I don't think there is a postal delay. But many companies might have staff shortages and the delay might be there

    Im glad you got yours on time😀just wondering was that with an post??
    Im waiting on tracked letter for 2 weeks now from royal mail to ireland.theres been no update on the tracking in 12days!


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