PP closed account and kept my money

davegilly

Has anyone any advice here - Bored out of my head, I opened an account with Paddy Power on Friday night last - I started playing 0.05/0.10 NLH and about 30 mins later I was logged out of the game. I thought it was an internet glitch but when I tried to login again my account had been closed.

I contacted them today and I was told that their security team have closed my account due to business grounds. In relation to the funds on my account their security team have confirmed that I would not be entitled to any other funds that may have remained on your account balance.

They won’t give me any other info other than this. I only lodged €50 but now I can’t get it back. Surely be to god this isn’t right? How can they be allowed do this? I’m absolutely livid over this. How can a company effectively steal my money with absolutely no explanation?

Clippett

davegilly wrote: »

Has anyone any advice here - Bored out of my head, I opened an account with Paddy Power on Friday night last - I started playing 0.05/0.10 NLH and about 30 mins later I was logged out of the game. I thought it was an internet glitch but when I tried to login again my account had been closed.

I contacted them today and I was told that their security team have closed my account due to business grounds. In relation to the funds on my account their security team have confirmed that I would not be entitled to any other funds that may have remained on your account balance.

They won’t give me any other info other than this. I only lodged €50 but now I can’t get it back. Surely be to god this isn’t right? How can they be allowed do this? I’m absolutely livid over this. How can a company effectively steal my money with absolutely no explanation?

Did you previously have an account with PP or Betfair that you closed or self excluded from ?

ittakestwo

Do you have an other account with PP?

You can always complain to IBAS who are an independent complaints adjudicator.