201 Seat Ibiza FR Plus, Bluetooth connectivity issues

karlf

Bought it 14th of February on PCP. The phone was connected to the car fine at first. Noticed issues with the Bluetooth not connecting and had it back to the dealer twice to have it looked at.
First time I don't think they understood the issue. Blamed interference when the issue is that the Bluetooth is supposed to be called SEAT BT 5711 and it works perfect when it is called this but every other start up it changes names and shows up as UGZZF_A1A1A. When it's like this you cannot connect to it at all.

So the second time their response was that they contacted SEAT and they said that its a known issue that is affecting some customers. They are aware of it and they are working on a solution. I'll have to wait for this to be made available.

I wasn't happy with this as with it being a known issue that the car was sold to me with the knowledge that it was possible that my car would have this issue.

SEAT can tell by the production run/chassis number if the car is likely to be affected.

The dealer is now closed due to Corona VIRUS and I am getting nowhere with SEAT in trying to find out an expected date that this fix will be available.

So has anyone experienced a similar issue with a SEAT?
If so was it fixed? If not how long are you waiting.

Does anyone know where I stand with the fact that it's a PCP contract and returning the car?
I think if they sold it knowing that the car would have been affected (from emails with SEAT they seem to know what production run/chassis numbers are likely affected) and can't fix it that I should be able to return it to the dealer.

L-M

Just because you’re on PCP doesn’t give you any special rights to hand your car back because your Bluetooth doesn’t work.

There’s a global pandemic at the minute, why don’t you relax and forget about your Bluetooth for 2 weeks. They’ll fix it, when they’re open.

Toyotafanboi

There are software glitches with systems like these from time to time unfortunately.

Luckily, unlike other manufacturers, VAG group are usually very proactive at creating and releasing software updates and fixes. The biggest issue they have is that ever since EA189 any software they develop for anything is independently verified and scrutinised before it is released to dealers apparently which can slow it up a bit.

That said, software glitches may only potentially affect a tiny number of cars produced so they arent going to bug fix thousands of cars that may not have any issue to begin with, particularly when it's not a safety related fault. I dont think there's a conspiracy with Seat to be churning out Ibizas with non functional bluetooth.

I'd agree with the above, chances of returning the car over this are slim to none. There is a country wide lockdown, sit tight until the dealer reopens and they will organise the software update which is a quick, easy fix.

karlf

L-M wrote: »

Just because you’re on PCP doesn’t give you any special rights to hand your car back because your Bluetooth doesn’t work.

There’s a global pandemic at the minute, why don’t you relax and forget about your Bluetooth for 2 weeks. They’ll fix it, when they’re open.

The problem I have has nothing to do with the Corona virus. The car was brought to them before that was an issue. They closed yesterday.

I'm already over a month with the issue and it isn't fixed. They had the car in twice in the space of 2 weeks and didn't fix it.

So I won't be waiting only 2 weeks for a fix. If you actually understood my post the issue I have is there is no fix, there is no time frame for when a fix will be available, its a known issue, the issue was known about before I purchased my car when they have the ability to know what cars are affected, meaning SEAT are selling cars they know don't work properly to customers.

If they could actually say in 2 weeks time we will fix it I could wait. When a €26k+ car I buy brand new doesn't work I'm not going to settle for we'll fix it when we get around to it.

In fact the uncertainty over the Corona virus is part of the problem. If I'm stuck with the car indefinitely until this blows over because I've had it for a minimum of 2 months after I've initially raised the issue it is less likely they will accept the car back.

The longer I have it the less likely it is I can return it. I am not willing to accept this.

I wouldnt accept it buying a brand new product for €26 if it didn't work correctly. Why should I accept it for something costing me €26k.


Go troll some other post and keep your stupid opinion off my thread. Amazing how even late at night the trolls still respond to something negatively. I bet if I went looking at your comments on here it's a recurring theme.

Reading online owners forums this has been happening since July 2019 and people are still waiting on a resolution.

When SEAT aren't answering my questions, the dealer I bought it in is closed and the fact that this is going on 9/10 months already I won't just relax and with 2 weeks.

Toyotafanboi

The problem I have has nothing to do with the Corona virus. The car was brought to them before that was an issue. They closed yesterday.

Your problem has everything to do with the coronavirus. It's the reason the VAG factories and dealers are closed. Before the shutdown, you contacted the dealer who identified the fault, who in turn contacted Seat for software to repair, the implementation has likely been slown down by the shut down.

its a known issue, the issue was known about before I purchased my car when they have the ability to know what cars are affected, meaning SEAT are selling cars they know don't work properly to customers.

I'd take a step back from that. You've no real solid proof of any of that bar some internet forum chitchat between people who may or may not have any idea of what they are on about discussing cars that may not be identical to yours. Have you any evidence that every Ibiza is like this? Have you any way of knowing how Seat could know which cars are affected? How can you say any of that when you say they dont even have a fix for your car so we cant even conclusively say what is wrong with it.

If they could actually say in 2 weeks time we will fix it I could wait. When a €26k+ car I buy brand new doesn't work I'm not going to settle for we'll fix it when we get around to it.

In fairness, nobody said it like that, did they? We're in the middle of a very unusual circumstance could to not exercise a little flexibility?

In fact the uncertainty over the Corona virus is part of the problem. If I'm stuck with the car indefinitely until this blows over because I've had it for a minimum of 2 months after I've initially raised the issue it is less likely they will accept the car back. The longer I have it the less likely it is I can return it. I am not willing to accept this.

Genuinely, i wouldn't stress over this. They were never going to take the car back over a bluetooth fault anyway so the timeframe lapsing is a moot point and really only relevant in your own head. They will just fix it when they reopen.

I wouldnt accept it buying a brand new product for €26 if it didn't work correctly. Why should I accept it for something costing me €26k.

You dont have to accept the fault. You have flagged the issue, the dealer has acknowledged and they are working to resolve. It will be resolved and there will be no further issue to accept.

Go troll some other post and keep your stupid opinion off my thread. Amazing how even late at night the trolls still respond to something negatively. I bet if I went looking at your comments on here it's a recurring theme.

Any more of that will result in a ban. He offered you genuine advice. There is no need to result to insults and name calling when it is not what you want to hear.

When SEAT aren't answering my questions, the dealer I bought it in is closed and the fact that this is going on 9/10 months already I won't just relax and with 2 weeks.

You arent getting any responses because everyone is quite literally held up at home trying to minimise the spread of a killer virus, the bluetooth issue is low priority in the scheme of this unfortunately. It's also not going on 9-10 months, it's going on 6 weeks for you and that's the timeframe that counts.

IMO, you're going to have to relax or you are going to do yourself an injury. Nothing is going to happen now until businesses re-open and no jumping up and down is going to change that, that much is a fact. I'd expect a resolution within two weeks of businesses coming back on line though, I'd say that's fair and possible.

karlf

L-M wrote: »

Just because you’re on PCP doesn’t give you any special rights to hand your car back because your Bluetooth doesn’t work.

There’s a global pandemic at the minute, why don’t you relax and forget about your Bluetooth for 2 weeks. They’ll fix it, when they’re open.

Also, I didn't say I had special rights because I purchased the car through PCP.

The reason that was mentioned is because the dealer stated that they wouldn't accept the car back because it was bought on PCP. They said I needed to deal with the bank because I bought it from the bank not the dealer.

I'm not an expert on PCP or consumer rights but I would imagine regardless of how I pay for the car (by cash, loan, HP or PCP) that I am buying it from the dealer.

I may not be paying for the car myself but all the bank is doing is paying the dealer on my behalf and I repay the bank. That shouldn't exclude me from being able to hold the dealer responsible if the car isn't working properly and I want to return it.

Also the likely hood of the car I traded in being sold the longer this goes on means that I would not be able to get that back if this isn't resolved or able to be in a reasonable time frame.

My point was that if this is a easily fixed as is being made out and they have the ability to identify affected cars by Chassis numbers or what production runs were affected why aren't they doing so before selling them???

No one wants to buy a new car that doesn't work properly.

Allowing a customer to have this experience buying a new car takes the goodness out of it and starts the relationship off on a sour note. It's not a good customer experience and one that is easily avoidable. They could either fix cars before handing over to the customer or advising them of the issue up front and giving the customer the choice to accept it or not.

Its not good business practice. I for one now feel I don't want the car as this is a known issue and I would not have made a choice of buying the car had I known this would be an issue up front.

karlf

Toyotafanboi wrote: »

Your problem has everything to do with the coronavirus. It's the reason the VAG factories and dealers are closed. Before the shutdown, you contacted the dealer who identified the fault, who in turn contacted Seat for software to repair, the implementation has likely been slown down by the shut down.



I'd take a step back from that. You've no real solid proof of any of that bar some internet forum chitchat between people who may or may not have any idea of what they are on about discussing cars that may not be identical to yours. Have you any evidence that every Ibiza is like this? Have you any way of knowing how Seat could know which cars are affected? How can you say any of that when you say they dont even have a fix for your car so we cant even conclusively say what is wrong with it.



In fairness, nobody said it like that, did they? We're in the middle of a very unusual circumstance could to not exercise a little flexibility?



Genuinely, i wouldn't stress over this. They were never going to take the car back over a bluetooth fault anyway so the timeframe lapsing is a moot point and really only relevant in your own head. They will just fix it when they reopen.



You dont have to accept the fault. You have flagged the issue, the dealer has acknowledged and they are working to resolve. It will be resolved and there will be no further issue to accept.



Any more of that will result in a ban. He offered you genuine advice. There is no need to result to insults and name calling when it is not what you want to hear.



You arent getting any responses because everyone is quite literally held up at home trying to minimise the spread of a killer virus, the bluetooth issue is low priority in the scheme of this unfortunately. It's also not going on 9-10 months, it's going on 6 weeks for you and that's the timeframe that counts.

IMO, you're going to have to relax or you are going to do yourself an injury. Nothing is going to happen now until businesses re-open and no jumping up and down is going to change that, that much is a fact. I'd expect a resolution within two weeks of businesses coming back on line though, I'd say that's fair and possible.

First off I do have proof it's a known issue. From the forum was only confirmation of the direct response from SEAT stating that exactly to the Dealer.

If SEAT are aware of the issue for 9/10 months then this is relevant and actually contradicts everything you have stated.

The Corona virus isn't around for 9/10 months and has no impact on why a bug that is known to SEAT for at least 6 months before the first signs of the Corona Virus hasn't already been solved.

The fact it hasn't already been solved is the reason I am concerned. If its gone on that long without being resolved who knows how long I'll be waiting.

SEAT are responding. I have replies to the emails I sent. They are just not answering my questions.

They will not confirm if the issue with my car is a known issue as advised by their reply to the dealers query.

They will not confirm how long they have known about the issue.

They will not confirm a likely date that the fix will be available.

Having a handsfree phone is a must in this day and age. You get penalty points for driving using your mobile.

I understand that the Corona virus is affecting how they can deal with my particular issue at the moment. It doesn't explain why in the 9/10 months that this issue seems to be around and replies from SEAT to those customers that were almost word for word what I was told that this issue isn't resolved already.

It again gives the impression that regardless of the Corona virus and the fact they can't work on it now they woukdnt be able to fix it. It also doesn't fill me with confidence that they will have a solution any time soon.

karlf

karlf wrote: »

Also, I didn't say I had special rights because I purchased the car through PCP.

The reason that was mentioned is because the dealer stated that they wouldn't accept the car back because it was bought on PCP. They said I needed to deal with the bank because I bought it from the bank not the dealer.

I'm not an expert on PCP or consumer rights but I would imagine regardless of how I pay for the car (by cash, loan, HP or PCP) that I am buying it from the dealer.

I may not be paying for the car myself but all the bank is doing is paying the dealer on my behalf and I repay the bank. That shouldn't exclude me from being able to hold the dealer responsible if the car isn't working properly and I want to return it.

Also the likely hood of the car I traded in being sold the longer this goes on means that I would not be able to get that back if this isn't resolved or able to be in a reasonable time frame.

My point was that if this is a easily fixed as is being made out and they have the ability to identify affected cars by Chassis numbers or what production runs were affected why aren't they doing so before selling them???

No one wants to buy a new car that doesn't work properly.

Allowing a customer to have this experience buying a new car takes the goodness out of it and starts the relationship off on a sour note. It's not a good customer experience and one that is easily avoidable. They could either fix cars before handing over to the customer or advising them of the issue up front and giving the customer the choice to accept it or not.

Its not good business practice. I for one now feel I don't want the car as this is a known issue and I would not have made a choice of buying the car had I known this would be an issue up front.

Your also making a lot of assumptions there.

The dealer didn't identify the problem. I did.

I went online researched Bluetooth connectivity issues on SEATs after I was advised that it was interference when I brought it to them first. It was quite clear they didn't understand the problem.

When I dropped it back in the second time it was me that told them I found a thread online that said a software update to the radio had solved the issue. It was at my request that this was done.

I was advised after that that it was fixed.

The following morning it happened again.

You know the saying, never assume.....

I appreciate the reply but when you are making a lot of assumptions I can't really accept what you are saying.

I get that your trying to help and when you don't know the full story you might have an opinion but your not right.

SEAT came back to the dealer stating it was a known issue. That is where I first heard that.

It was not getting an answer to when I would likely have it fixed that caused me to go off and do some online research.

When you see the same issue being raised 9/10 months previously, people saying they received the same response from SEAT via the dealers query and your expected to accept that they are days away from having a solution for you it doesn't exactly fill you with confidence.

As I said my concern is the longer it goes on and the uncertainty over how long everything will be closed is weakening my position. The longer I am in possession of the car the less likely I will be able to return it.

If the wait times is reasonable I don't mind waiting for it. If 9/10 months down the road I'll still be waiting, I can't accept that.

I'm sure 9/10 months ago you'd have offered those people in my position the same advice. If they are still waiting now then forgive me but your advice doesn't really do anything to make me believe that I should listen to you and accept what you say as being the likely outcome.

I don't even think they will be back open in 2 weeks. I think this is going to go on an awful lot longer.

wonski

You have bought a car on 14 February, not even two months ago, and want to return it because of the Bluetooth issue?

In the middle of pandemic?

karlf

wonski wrote: »

You have bought a car on 14 February, not even two months ago, and want to return it because of the Bluetooth issue?

In the middle of pandemic?

Read the thread before commenting.


I did not want to return it in the middle of a pandemic. I brought the fault to their attention over a month ago. I wanted them to fix it over a month ago.

They didn't.

SEAT stated the problem is a known issue. They are working on a solution and they will release it when ready.

I go online looking for a fix myself and find people are getting the same reply to the same issue going back 10 months.

Please explain why I should accept that I could be waiting indefinitely for a fix?

Does it sound likely to you this is something that will be fixed anytime soon?

This should have been sorted before they closed the doors. They had ample time to do so.

If its a known issue in SEAT then they wasted a month fobbing me off blaming interference and performing a software update in the space of a month.

Please enlighten me with what you would do in that circumstances?

The closure due to Corona virus is obviously having an effect but it doesn't excuse the fact its a known issue and it doesn't excuse the fact that in the last 10 months no solution was found.

What if it was the engine or other fault that meant I can't drive the vehicle. Would you be of the same opinion?

Just wait their is a pandemic.

I'm still on work and use the car daily. I've no alternative.

R.O.R

If you have the same attitude with SEAT or the dealer as you have on this thread, you will be the last person they notify when the fix is available.

SEAT are aware of the problem and are working on a fix - what more do you want? When they can fix it they will fix it. Until then there's nothing you or anyone else can do, so just sit back and wait.

As for being able to return the car because the Bluetooth doesn't always work, that is frankly fcuking ridiculous.

un5byh7sqpd2x0

R.O.R wrote: »

If you have the same attitude with SEAT or the dealer as you have on this thread, you will be the last person they notify when the fix is available.

I couldn’t agree more.

biko

I think OP needs to cool down a bit. I understand it's frustrating but your attitude in this thread so far have been left wanting.
Everyone have been trying to help and got nothing back.

Thread may open at the weekend.