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Visa debit was blocked

  • 30-03-2020 10:32am
    #1
    Alexa45
    Registered Users, Registered Users 2 Posts: 9 ✭


    I tried to use my visa debit card to purchase something online and it came up with a error message saying "the transaction was declined by the bank" I know I definitely have money in it and have the correct billing details entered so what could be the problem?


Comments

  • #2
    Bank of Ireland: Aisling
    Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    Hi Alexa45, 

    Thanks for getting in touch with us here on Boards.ie.
    I am sorry that you are having some trouble making online transactions with your Visa Debit card.
     
    There a number of things that may be occurring that may be stopping the transactions going through online.

     
    The first being a temporary security flag. Have you received any texts or emails from our card security team? Sometimes our security team may contact you by text or email to confirm if you have made a transaction with your Visa Debit card. Our security team can be contacted on 01 488 54 66, an advisor there will be more than happy to view your card and lift any flag that may be in place. Advisors are available 24/7.
     
    The issue may also be linked to Verified by Visa. Certain online sites may ask for a Verified by Visa code to be entered in order for an online purchase to be fulfilled. These messages are sent to you via text message. If you are not receiving the text message or you are receiving an invalid code, it would be necessary to get in contact with our Verified by Visa department, they can be reached on 0818 200 370. An advisor there will be able to resolve the issue, and determine why the code is invalid/not sending. Advisors are also available 24/7.
     
    If it is neither, you may need to get in touch with our Customer Service Team; by secure message or phone. Our secure message system can be accessed through your banking 365 online. You will need to select 'Service Desk' and then 'Ask a question', one of my colleagues will be able to examine your card and advise exactly why the transactions are failing.
     
    Our customer service department can also be contacted by phone on 0818 365 365. The phone lines are open Monday to Friday 9 am - 5 pm. An advisor will be more than happy to take a look.
     
    I hope the above information helps.

    Thanks, Aisling.


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