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Sony Tv

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  • 18-03-2020 12:48pm
    #1
    Tango One
    Registered Users Posts: 794 ✭✭✭


    I bought a TV directly from Sony a little over two years ago and it's working fine. I seen there is a software update to a new version of android. The problem is my set is failing to update. I contacted Sony they asked me to send the software version and they said its not valid. This is probably the reason it won't update. They basically said they don't support software issue and my tv is out of warranty. I now have a TV with limited functionality.

    I have no control over the software version it is set by the manufacturer, which to me shows a clear fault with the product since I purchased it. Under the 6 year EU consumer law you can make a claim against a manufacturer if the fault was present from the time of purchase.

    What do you think?

    Thanks


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    #2
    ohnonotgmail
    Registered Users Posts: 40,311 ✭✭✭✭ohnonotgmail


    so if it doesnt update to the latest version is it still running as it did with the previous version?


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    #3
    Tango One
    Registered Users Posts: 794 ✭✭✭Tango One


    Yes but it will be limiting the life of the product by not being able to update. If you have ever used android you will notice certain apps will only run on later version. Plus its a basic function of the product that isn't working.


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    #4
    ohnonotgmail
    Registered Users Posts: 40,311 ✭✭✭✭ohnonotgmail


    Tango One wrote: »
    Yes but it will be limiting the life of the product by not being able to update. If you have ever used android you will notice certain apps will only run on later version. Plus its a basic function of the product that isn't working.
    it is still working as it was when you bought it, or am i misunderstanding something?


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    #5
    Tango One
    Registered Users Posts: 794 ✭✭✭Tango One


    ohnonotgmail wrote: »
    it is still working as it was when you bought it, or am i misunderstanding something?

    The voice command function isn't working which is why I went looking for a update or fix. Plus the update function has never worked.

    Maybe I'm wrong but I would of thought a software update function should always work, as fixes and improvements can be key to a product through its life. Taking this tv left the factory in what looks almost like an engineer setup has me a little worried.


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    #6
    ohnonotgmail
    Registered Users Posts: 40,311 ✭✭✭✭ohnonotgmail


    Tango One wrote: »
    The voice command function isn't working which is why I went looking for a update or fix.

    Maybe I'm wrong but I would of thought a software update function should always work, as fixes and improvements can be key to a product through its life. Taking this tv left the factory in what looks almost like an engineer setup has me a little worried.

    Always? that certainly isn't the case with android on phones. Hardware and software move quickly. New software releases wont always work on old hardware and i would be surprised if Sony quaranteed that they did.


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    #7
    copper04
    Registered Users Posts: 148 ✭✭copper04


    try following this advice. I had a similar problem and had to pair the remote with the TV a second time. Here is link to follow.
    https://www.sony.ie/electronics/support/articles/00109227


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    #8
    Tango One
    Registered Users Posts: 794 ✭✭✭Tango One


    ohnonotgmail wrote: »
    Always? that certainly isn't the case with android on phones. Hardware and software move quickly. New software releases wont always work on old hardware and i would be surprised if Sony quaranteed that they did.

    I thinking you are missing the point, I'm not saying they should always have a update to the latest version. It is the mechanism to update a TV shouldn't break.

    An update is available but I cant upgrade due to some random engineering software version on the TV. That's more my issue eventually it will have an impact on tv. Do you know anyone running an android device on kitkat they will tell some app are unavailable.

    I bought two Sony tv at the same time one updated fine while the other is stuck.


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    #9
    Varik
    Registered Users Posts: 12,516 ✭✭✭✭Varik


    A lot of the time software updates are a type called delta updates, where they only included what has been changed rather than installing the full firmware from scratch. These can only work on more recent versions as too much will have changed in the firmware, in those cases you've to download the full firmware off their website. so it's likely not some pre release candidate firmware and is just old.

    Find the TV on their website and download the firmware to a USB stick.


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    #10
    Tango One
    Registered Users Posts: 794 ✭✭✭Tango One


    Varik wrote: »
    A lot of the time software updates are a type called delta updates, where they only included what has been changed rather than installing the full firmware from scratch. These can only work on more recent versions as too much will have changed in the firmware, in those cases you've to download the full firmware off their website. so it's likely not some pre release candidate firmware and is just old.

    Find the TV on their website and download the firmware to a USB stick.

    Yeah I tried that then sony sent me out USB with the latest but it didn't make a difference. I'm guessing the software compares the old verse the new
    If the old version is incorrect or doesn't need to be updated it does nothing.


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