Does MyGov ID have email adresses to contact us?

Fogmatic

If no, fine! Just going through the websites we're registered at to change our email addresses because of the deadline re eircom.net addresses.

When we got our Public Services Cards, the people offered to help us register at MyGov while we were at it, so we did it then. I've been trying to log into it, to see if our email addresses are on it, but am asked for a password and can't find ours anywhere. Tried reset password several times. & got the verification code, but got 'invalid' every time.

Hope this is the right forum. (There's a topic re the eircom.net thing in Broadband, but it's become a Megathread, and I don't like to take up time people's time there with individual website queries when they're already pushed for time!).

SCOOP 64

I tired a couple of weeks back to change my Eircom email but couldn't, think you have to register a new account with your new email address, don't Gov id send out verification code out to you ?

Fogmatic

Yes Scoop, just as for our first registration. The GovID thing was newish then to our man at the local Public Services place, and we were dancing around between referring to our paperwork and showing the verification codes on our phones to someone even newer at the computer doing it for the first time (they did okay that with us first, and we weren't in a rush!).

I also remember now that we had to start again at least once, as their info from higher up failed to include when the verification codes expired, and everyone was surprised how soon they did (I think we had to be pretty snappy about it). Maybe the code for forgotten password is equally fleeting. Perhaps I'll try again but logged in to eircom webmail all the time, in another browser.

On another tack though, it's also coming back to me that he might have told us we could log in with our Public Services Card number (can you remember?) It could be why I also remember something about having to have our Cards first. So maybe I'll try that in the Password field. It could account for not finding a password, though usually good at taking notes - maybe thinking I could remember that unaided! (We did leave in a rush afterwards, as by then Spouse couldn't take any more of the air quality in the state-of-the-art building!).

SCOOP 64

I just logged on now to see the process , now its not my Public service card number ,its my standard password i use all the time, when i logged on it then said we have send you a verification code to your mobile number, once i put this code in i was logged on to site.

Fogmatic

Thanks, Scoop. I went back there this morning and first tried my card number and was told 'Wrong form of password' (guess that just means it had to have not just numbers). So tried the password reset again (this time with my other browser logged into eir webmail inbox). Missed the time window for the 1st verification code, but just made it the 2nd time (by making sure both browsers were already scrolled/zoomed in to exactly the right position on the phone screen, including the Refresh icon in webmail ready to hit fast - phew!). Then got message 'Apologies; we cannot recover your account at this time. Try again later'. (Which I did - no change).

I don't know if this was anythingto do with the website still being in beta (after getting on for 3 years), but I then found my notes from back then, including 'needs a password' (but no password!). Probably thought we'd remember them. So I'll just try our most likely one, and if that doesn't work will just ring them/drop in. (Think it's probably aready arisen there anyway!).

Fogmatic

SCOOP 64 wrote: »

I just logged on now to see the process , now its not my Public service card number ,its my standard password i use all the time, when i logged on it then said we have send you a verification code to your mobile number, once i put this code in i was logged on to site.

When you logged in, was there a way to change email address?

I still can't find any passwords from our mygovid signup, and the password reset using our eircom.net addresses still says it's unable to retrieve our accounts 'at this time'.

Most of my search results on mygovid are re the Australian government's system of the same name, with government employees chatting about the their system's inexplicable inability to change users' email addresses. Maybe it's the same software Ireland is using. (The Aussie people were thinking it would be best to hold off getting their clients on the system until this was remedied).

It's possible that Spouse and I, though registered on the system, were then unable to access it 'at this time' - I can't remember, but it could account for my unusual lack of password documentation. It's no time to drop in to the public services centre (if it's even open), and I'm currently trying to find a phone number to ask about it, but haven't found any relevant category.

I don't have much more time to spend on this, so I'll have one more try at asking Public Services (and if no joy, it's 'Hard Luck, Government!').

SCOOP 64

As far as i am aware You cant change the Email address, you have to open a new account with a new email address ,seems silly. I will have to open a new account by the end of the month anyway as my Eircom email address will no longer be working as i wont be paying €5.99 , will sign up to new account using my Gmail email.

Fogmatic

Short story; I was about to report back last night with the same result (just ran out of time)!

The long story, in case it helps anyone (I couldn't find much about it by Googling); I looked at the Public Services Centre website yesterday for the right number to ring. Find it fiddly to navigate (some link names a bit cryptic), so tried its Site Map, which is supposedly alphabetical but just as cryptic. Trawled right down through it and found nothing relevant. (Despite having happened somewhere on 'Intreo Centre', which seemed to be what they call those face-to-face Public Service Card application units).

So went back to the general phone number on the home page, and got through first time (to my surprise, with all that was going on). After a bit of explaining (e.g. the eircom.net thing seemed new to him), he said the Public Service card is under Social Welfare, which is a completely separate organisation from the Council (just shares the same building - here in Donegal, anyway).

He transferred me to Social Welfare, where a very helpful man in Milford said he didn't think the email thing mattered re GovId. He went through the verification thing with my phone (but with a code that stayed valid for a more doable time), and was able to reproduce our problem and ascertain that it was the system's fault.

He advised registering afresh from scratch using our new email addresses, and said the system doesn't keep our email addresses, as they're only for the one-time purpose of registering our mobile numbers on the system, for future access (so it doesn't sound as if the eircom.net deadline matters). I don't know why the new registration will do the trick - maybe something like a cache in the software that won't empty.

I don't think I would have had a problem getting our whole caboodle done at home later (but our man was obviously very keen to be helpful, and was also guiding a trainee, and we do have grey hair).

1dave123

Fogmatic wrote: »

, and said the system doesn't keep our email addresses, as they're only for the one-time purpose of registering our mobile numbers on the system, for future access (so it doesn't sound as if the eircom.net deadline matters).

Hi Fogmatic

This is really really helpful and thanks so much for posting. It is what I was hoping would be the case.

I was going to phone them later this week to see if I really needed to do anything about the eircom email thing because the email address didn't seem to serve any obvious purpose (they send verifications to your phone).

Again - thanks for the info. Much appreciated.

.