New Dell monitor problem (Photo)

loughside

After switching on monitor it displays the Dell logo along with a Padlock and this strange icon in the bottom right --> https://ibb.co/JknBFf4
then fades out to a black screen, thats it, goes no further


Any ideas??


ps. model no. Dell 24 Monitor SE2417HGX

Skill Magill

How is it connected? HDMI, display port, vga...? Is source on the monitor set to which ever one it is?
Probably setting buttons underneath the bezel

loughside

Just those buttons on the front panel. it`s fed via vga.
What do you reckon is that icon is bottom right on screen? I klnow it means something.

ps. screen doesnt have any visible signs of cracks, tho thats not to say.

Skill Magill

With the vga connected to the computer reboot it but beforehand use the bottoms on the bottom right of the screen to set source to vga. Probably have to put a tick next to the vga option.
Never seen that icon, it’s not on the plastic wrapping by any chance

loughside

Seems to be auto-select on the input, no buttons to choose, icon def on the screen and a locked padlock for a split second.
It either means the monitor is locked or that the screen itself has damage

Skill Magill

https://www.urtech.ca/2013/07/solved-how-to-unlock-the-onscreen-display-osd-on-a-dell-monitor/amp/


This is an odd one. After a Dell U2412 LCD had been placed on its face to connect cables, the screen became locked. After some research this apparently happens when the MENU button is held in for 15 seconds. So monitors like the Dell E228WFP, P2210 and 1701FP can be unlocked by holding the MENU or SETTINGS button for 15 seconds.

Any use?

loughside

Skill Magill wrote: »

https://www.urtech.ca/2013/07/solved-how-to-unlock-the-onscreen-display-osd-on-a-dell-monitor/amp/


This is an odd one. After a Dell U2412 LCD had been placed on its face to connect cables, the screen became locked. After some research this apparently happens when the MENU button is held in for 15 seconds. So monitors like the Dell E228WFP, P2210 and 1701FP can be unlocked by holding the MENU or SETTINGS button for 15 seconds.

Any use?

Thanks, seen that, no joy, pressed different combinations,
made a video, have a look here, see how it starts up...
https://photos.app.goo.gl/jxCdkngCmhp26jUR8

you`ll see a very brief padlock, i think its locked somehow?

Skill Magill

Reset your Dell SE2417HG Monitor to Factory Settings

To reset your Dell SE2417HG Monitor to Factory Settings, follow these instructions:

Press Button 3 (Figure 1) on the monitor to enter the On-Screen Display (OSD) Menu.
Press Button 1 or Button 2 to highlight Others option in the menu and press Button 3 to select.
Press Button 1 or Button 2 to highlight Factory Reset option in the menu and press Button 3 to select.
Press Button 3 to confirm the reset action


https://kbimg.dell.com/library/KB/DELL_ORGANIZATIONAL_GROUPS/DELL_GLOBAL/I_SE2417HG_OSD_Buttons_Built-In_Diags_TM_V1.jpg

loughside

Skill Magill wrote: »

Reset your Dell SE2417HG Monitor to Factory Settings

To reset your Dell SE2417HG Monitor to Factory Settings, follow these instructions:

Press Button 3 (Figure 1) on the monitor to enter the On-Screen Display (OSD) Menu.
Press Button 1 or Button 2 to highlight Others option in the menu and press Button 3 to select.
Press Button 1 or Button 2 to highlight Factory Reset option in the menu and press Button 3 to select.
Press Button 3 to confirm the reset action


https://kbimg.dell.com/library/KB/DELL_ORGANIZATIONAL_GROUPS/DELL_GLOBAL/I_SE2417HG_OSD_Buttons_Built-In_Diags_TM_V1.jpg

This is the problem, it first prompts you to select English, once you do that the screen shows that padlock and shuts down, no more menus or anything.
I think it`s a lock issue.

Skill Magill

Leave it unplugged when you go to bed? Check in the morning, worth a try