Wrong brake pads

baldshin

Hey all,

My other half has just dropped her car in for a service today (last one under warranty), and been informed that the last dealer who serviced the car used the wrong Brake pads, and now the pads and discs have to be changed at a cost of €350. Is this something the previous dealer should be paying the cost for due to their error(though I think they're now closed) or would the manufacturer get involved in this? Paying a premium for servicing at authorised service centres to keep your warranty seems crazy if they can get this wrong and cause more expenses.

Toyotafanboi

I'd look for clarification as to what is "wrong" about them first.

It'd be very difficult to successfully fit wrong brake pads and have them make it all the way to the next service without there being an issue.

If there is an issue I'd expect the fitting dealer to rectify. If they are closed though I'd say you're bunched, cannot see the manufacturer getting involved.

mickdw

Authorised service centre must mean something so if the work was incorrect, it's pretty shoddy.
I'd imagine the worst they could have done is fitted non genuine pads that might have a slightly smaller contact area and dealer now wants to replace discs in order to get the genuine pad sitting right.
I'd contact manufacturer and query how it is possible that an authorised repaired fitted unsuitable parts. You might get free parts out of them.

Cee-Jay-Cee

Before getting the work done, get the dealer to specify what exactly was 'wrong' with the last pads/discs. There are very very few pads for other cars that will fit another make/model. Calipers have guides and are shaped so that really only one type/shape of pad will fit. Discs have to be the correct PCD/offset along with thickness and diameter to fit on the hub and allow the caliper swing down over them and work correctly...so how exactly are the brakes the wrong type?

baldshin

Update, supposedly the brake pads were overtightened and the callipers were also cracked due to this. (All second hand info for now). Racking up a nice bill!

Eric Cartman

baldshin wrote: »

Update, supposedly the brake pads We're overtightened and the callipers were also cracked due to this. (All second hand info for now). Racking up a nice bill!

sounds like they saw your wife and decided to have a laugh with it.

Stallingrad

baldshin wrote: »

Update, supposedly the brake pads We're overtightened and the callipers were also cracked due to this. (All second hand info for now). Racking up a nice bill!

Over tightened? Pads are generally clipped into the caliper, and I can't imagine a pad spring clip could crack an iron caliper. All very strange.

cjpm

I’d be taking my business else where. Overtight my hole.

Cee-Jay-Cee

Absolute horses**t of the highest order! I would actually be taking my car back from that dealership as they're clearly gobshiites who haven't a clue what they're talking about.

You cant overtighten brake pads, they're not tightened or bolted to anything. They sit in guides between the caliper and the disc, theyre not actually bolted in. Its possible they over tightened the caliper slider pin bolt but I doubt it and if they did then you simply replace the bolts/pins which might cost €20 for a new set at the very most. It would take an absolute mammoth amount of force/torque to crack the caliper by overtightening a caliper bolt, the bolt would shear off before it cracked anything else.

They're screwing you...get your car out of there ASAP before they tell you your headlight fluid is also low.

What make/model car is it?

baldshin

Yeah I thought that alright, I'm only getting some of the information so have told her to get them to put everything in writing. I'm not the most mechanically minded myself but I have changed brake pads on my own cars before myself and never had to "tighten" them.

cjpm

Did they mention anything about the flux capacitor being faulty too?!

Stallingrad

^ This. Unless they are being utterly inept in communicating the problem your OH is being ripped off, talk to the manager and contact the head office of the marque to complain. Get your car out of there.

LollipopJimmy

cjpm wrote: »

Did they mention anything about the flux capacitor being faulty too?!

I finally managed to get my girlfriend to ask our mechanic to check out the flux capacitor on her car. He just text me and called me a dick.




As for the OP, sounds like there's a clown looking at your car but not having all the facts it's hard to judge.

TheBoyConor

Bull. All i can think of maybe the pads were a bit narrower that they should be and left a ridge on the disc. Bullshít saying you've to replace the disc. yeah, I know if you are doing it all tickety boo as per some specification but in the real world it would be absolutely fine to just fit the new pads. After a few days driving they will wear in and match the profile of the disk.
They are only looking for money. I bet they wear the disks on their own cars right down to the spokes of the vents.

Cee-Jay-Cee

baldshin wrote: »

Yeah I thought that alright, I'm only getting some of the information so have told her to get them to put everything in writing. I'm not the most mechanically minded myself but I have changed brake pads on my own cars before myself and never had to "tighten" them.

What make and model car does your wife have?

baldshin

Cee-Jay-Cee wrote: »

What make and model car does your wife have?

Fiat 500 (I know!). I would think a female driving a Fiat 500 is exponentially more liable to being conned by service centres.

Cee-Jay-Cee

baldshin wrote: »

Fiat 500 (I know!). I would think a female driving a Fiat 500 is exponentially more liable to being conned by service centres.

Definitely go to a different dealer. The 500 uses regular brake callipers with slider pins and bolts. They’re trying to screw you.

seagull

Ask them to put it in writing so that you can go to the place that put them in originally to get a refund.