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Last Week's Top Five Queries (10.02.2020 - 16.02.2020)

  • 17-02-2020 5:25pm
    #1
    Irish Water: Agata
    Company Representative Posts: 254 Verified rep ✭


    1. We are on a rural Group Water Scheme, there’s a leak at the meter. Can you please investigate?

    Please PM us with the following information and a member of our team will look into this for you:

    - Your full name;
    - Your full address (including County & Eircode);
    - Your contact number;
    - Your account number; and
    - WPRN.

    2. We are experiencing delays with a new connection; can you please help?

    Would you mind sending a PM with the following details:

    - Name;
    - Address;
    - Contact number; and
    - New connection reference number.

    3. Can you please advise if I am on a shared sewer line with me neighbour? 

    Please PM us with the following information and a member of our team will look into this for you:

    - Your full name;
    - Your full address (including County & Eircode); and
    - Your contact number.

    4. I have an open complaint with Irish Water, and haven’t received an update yet, can you please help?

    Can provide the following details by private message, we can look into this for you:

    - Your full name;
    - Address;
    - Contact number; and
    - Reference number for complaint.

    5. I’m experiencing low pressure and my meter box is full of water. Can you please assist?

    This may be from surface water, however if your pressure is also affected, it may be due to an issue with the boundary box, external stop valve or the water meter. Can you provide the below details by PM and a member of our team will look into this for you?

    - Name;
    - Contact number;
    - Full address, including the Eircode; and
    - If there is reduced pressure to your cold kitchen tap.


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