electric meter stuck on night rate

king2

if your esb meter is stuck on night rate is it your responsibility to get it fixed. a friend of mines last bill was for night rate units only so the bill was less than it should be. his meter does not seem to be changing rate, the day units are not increasing. 

Electric Ireland: Una

Hi king2,

Thanks for getting in touch.

In this scenario, the account-holder just needs to request a time-switch fault repair by telephoning Electric Ireland Customer Service on 1850 372 372.

Customer Service will send a service order to ESB Networks, who will arrange an appointment with the customer as soon as possible.

Kind regards,
Una

king2

Electric Ireland: Una wrote: »

Hi king2,

Thanks for getting in touch.

In this scenario, the account-holder just needs to request a time-switch fault repair by telephoning Electric Ireland Customer Service on 1850 372 372.

Customer Service will send a service order to ESB Networks, who will arrange an appointment with the customer as soon as possible.

Kind regards,
Una

would there be a charge for that?

Electric Ireland: Aoife

Hi king2,

Thanks for getting back to us.

There is no charge for a call out unless it transpires there is no fault with the time-clock. Our colleagues will advise of this when the account holder contacts them to arrange the appointment.

Pleas let us know if you have further questions.

Kind regards, 
Aoife