Neighbour with Virgin tv can pause our Sky Q

brophs

Hi,

Odd one here. Our neighbour’s grandchildren were over last night and watching tv (she has Virgin) when the show my wife was watching on live pause (we have Sky Q) began pausing and unpausing. I didn’t twig it might be related to our neighbour until I heard her grandchildren screeching every time I hit pause/unpause.

We both have Samsung TVs. It seems odd to me, though, that a Virgin remote can pause and unpause an entirely different Sky Q box. Any way we can stop that happening or is it just one of those annoying quirks we’ll have to put up with?

Cheers

harr

To be honest I can’t see how that could happen...we have two sky boxes and remotes will only work the box they are paired to.. maybe someone with a bit more know how might give a more definite answer. It definitely sounds strange.

Johnboy1951

I don't know about Sky boxes ..... but if any remote sends out the same code then it has the possibility to cause a reaction in any equipment set to react to that code.
I have several devices here and the power button on one can affect the others.

I guess you could try isolating your receiver from signals sent from next door ....... maybe time for tinfoil

Sleeper12

Really strange. Even if you have 10 sky remotes you can only ever pair one remote with your sky q box at any given time. Try pair a 2nd remote & it unpairs your 1st remote. Then factor in that your remote signal went through a concrete wall.

billybonkers

I don't think that's possible OP

Keith186

Only thing I can think of is the Samsung remote Bluetooth instead of infrared and did you or the neighbours use pause on that remote?

The TVs can send a signal from the tv to the box. Could the two tv remotes be connected to the two TVs?

In saying that my Sony TV remote works for all connected devices except for my VM box. Samsung might work.
Bit weird overall though!

Keith186

Johnboy1951 wrote: »

I don't know about Sky boxes ..... but if any remote sends out the same code then it has the possibility to cause a reaction in any equipment set to react to that code.
I have several devices here and the power button on one can affect the others.

I guess you could try isolating your receiver from signals sent from next door ....... maybe time for tinfoil

We have a little remote control Forky from toy story, he starts whizzing around when you change the tv volume!

wingnut

Reminds me of the episode of Friends where Phoebe thinks she is turning the TV on and off with her eyes.

brophs

billybonkers wrote: »

I don't think that's possible OP

I know it sounds implausible but we were speaking on the phone and she could play our live paused show at will. She’d tell me when she was going to press Play/pause on her side and ours would start playing.

In response to some of the other questions, we were using our normal Sky Q remote and our neighbour was presumably using her Virgin remote, as her grandchildren were watching some show on delay on their side, too. But I’ll check with her which remote she was using. Pressing Pause on your standard tv remote doesn’t pause either Sky Q or Virgin, does it?

Johnboy1951

brophs wrote: »

I know it sounds implausible but we were speaking on the phone and she could play our live paused show at will. She’d tell me when she was going to press Play/pause on her side and ours would start playing.

In response to some of the other questions, we were using our normal Sky Q remote and our neighbour was presumably using her Virgin remote, as her grandchildren were watching some show on delay on their side, too. But I’ll check with her which remote she was using. Pressing Pause on your standard tv remote doesn’t pause either Sky Q or Virgin, does it?

For the next test have the neighbour use her remote with her TV and VM box switched off.
If it still controls your Sky box then it is the VM remote that is doing it.

emaherx

Johnboy1951 wrote: »

I don't know about Sky boxes ..... but if any remote sends out the same code then it has the possibility to cause a reaction in any equipment set to react to that code.
I have several devices here and the power button on one can affect the others.

I guess you could try isolating your receiver from signals sent from next door ....... maybe time for tinfoil

Infra red remotes often use same codes but they won't work through a wall.

I presume the remotes are Bluetooth, but Bluetooth remotes have to be paid specifically to each device, the only way it should be possible is if both boxes were put in pairing mode at the same time and the neighbors remote managed to pair with Skybox.

Can the sky Q box pair with more than one remote? If it can there should be a menu to manage remotes and delete any extra ones which are paired.

Sleeper12

emaherx wrote: »

Infra red remotes often use same codes but they won't work through a wall.

I presume the remotes are Bluetooth, but Bluetooth remotes have to be paid specifically to each device, the only way it should be possible is if both boxes were put in pairing mode at the same time and the neighbors remote managed to pair with Skybox.

Can the sky Q box pair with more than one remote? If it can there should be a menu to manage remotes and delete any extra ones which are paired.

Only one Bluetooth remote at a time on Sky Q

emaherx

Sleeper12 wrote: »

Only one Bluetooth remote at a time on Sky Q

It's very strange then.
Same question goes for the 2 Samsung TV's then, if it's only pausing perhaps the TV's are just time shifting didn't think they did it for HDMI inputs though.

Can the OP tell if it's the normal SKY Q pause function? Or the Samsung TV pause function?

vintagecosmos

I can control my sky q box using my Samsung remote via infrared. Have 2 of the same tv at home and controls work interchangeably.

FishOnABike

Check if it is their virgin media or television remote that is pausing your sky-q.

A television can send commands over HDMI to a connected device e.g. sky or virgin media box, blue ray or DVD player, speakers, etc.

If they have accidently paired their TV remote to your TV it may be controlling your sky-q box. Check in your TV settings if it has an extra remote control paired.

emaherx

vintagecosmos wrote: »

I can control my sky q box using my Samsung remote via infrared. Have 2 of the same tv at home and controls work interchangeably.

But you cant control a neighbors via infra red as the signal being light cant penetrate a wall.

FishOnABike

emaherx wrote: »

But you cant control a neighbors via infra red as the signal being light cant penetrate a wall.

Some of the Samsung smart TV range come with a main remote that uses infra red and a smart remote that uses bluetooth, though the smart remote should only be able to pair with one TV at a time.

emaherx

FishOnABike wrote: »

Some of the Samsung smart TV range come with a main remote that uses infra red and a smart remote that uses bluetooth, though the smart remote should only be able to pair with one TV at a time.

I know some are Bluetooth, was specifically replying to the infra red comment.

Its entirely possible that a Bluetooth remote can be paired to more than one device (don't know about the Samsung remotes but have seen it with other devices) but the OP's TV and the neighbors remote would need to have been in pairing mode at the same time at some stage which would be a fair coincidence.

recyclebin

Some remotes are neither Bluetooth nor infrared. They use the 2.4GHz radio frequency. This is what's used on the LG smart remotes. Microwave ovens and WiFi routers can also cause interference. Some other televisions can be controlled via WiFi and apps.

Best to work it out by a process of elimination.

emaherx

recyclebin wrote: »

Some remotes are neither Bluetooth nor infrared. They use the 2.4GHz radio frequency. This is what's used on the LG smart remotes. Microwave ovens and WiFi routers can also cause interference. Some other televisions can be controlled via WiFi and apps.

Best to work it out by a process of elimination.

Bluetooth also uses 2.4GHz but regardless of connection type all of the RF remotes will use a similar pairing method to avoid the exact situation the OP is having.