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Vue cinema, took money, not tickets, no refund

  • 15-01-2020 5:24pm
    #1
    Kidchameleon
    Closed Accounts Posts: 5,482 ✭✭✭


    Hi All,

    I wonder can anyone help. I'll try to be as brief as possible. I paid for Vue cinema tickets online before Christmas. I got an error when booking, did not get the tickets but was charged. I rang the help line but there was an estimated 1 hour wait so I didn't bother. I went to the cinema itself at Liffey Valley, the manager explained that there was a problem with their system the day I tried to book and that my money would be refunded the following Monday. I purchased the tickets I wanted with cash that day safe in the knowledge my money would be refunded to my card.

    The Monday came and went but there was no sign of the refund. I rang the helpline again but it was still telling me there was a 1 hour wait. I went back up to the cinema and explain the situation. They told me that all they could do was give me tickets to the value of the money I am owed. I was not able to get my money back from the venue and that I would have to contact Ster Century (the owners) for a refund. The manager gave me an email address for them so I didnt have to wait on the phone. I sent an email to them, with attachments showing the error etc and explaining the situation. All I got was an automated reply saying they would be back to me as soon as possible.

    I resent the email a few times over the next two weeks but kept just getting the same automated response. I decided to ring the helpline and waited the hour. After an hour on hold the line just hung up!!!! I sent emails explaining the latest situation but am still getting automated responses.

    It has been a month now & I feel they are not going to help. Is there any further action I can take?

    Any advice appreciated, sorry for the length & thanks for reading.


Comments

  • #2
    Cushie Butterfield
    Registered Users, Registered Users 2 Posts: 1,862 ✭✭✭Cushie Butterfield


    Contact your bank & request a chargeback to your card.


  • #3
    Kidchameleon
    Closed Accounts Posts: 5,482 ✭✭✭Kidchameleon


    Cushie Butterfield wrote: »
    Contact your bank & request a chargeback to your card.


    Can I do that? It was a debit card. Sorry I'm not much up to speed with banking stuff


  • #4
    Cushie Butterfield
    Registered Users, Registered Users 2 Posts: 1,862 ✭✭✭Cushie Butterfield


    Kidchameleon wrote: »
    Can I do that? It was a debit card. Sorry I'm not much up to speed with banking stuff
    Yes.


  • #5
    Kidchameleon
    Closed Accounts Posts: 5,482 ✭✭✭Kidchameleon


    Thanks.


  • #6
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    Tasfasdf wrote: »
    Small claims court


    ???
    Pay 25 euro to claim back the cost of 2 cinema tickets?


    As someone else pointed out, just do a chargeback with your bank.


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  • #7
    Kidchameleon
    Closed Accounts Posts: 5,482 ✭✭✭Kidchameleon


    Bikerman2019 wrote: »
    ???
    Pay 25 euro to claim back the cost of 2 cinema tickets?


    I would, I'm actually that p1ssed off with them


    Bikerman2019 wrote: »
    As someone else pointed out, just do a chargeback with your bank.


    Rang the bank there, charge back team finished at 6pm. Ill ring them tomorrow, thanks all.


  • #8
    L1011
    Registered Users, Registered Users 2 Posts: 71,190 ✭✭✭✭L1011


    You don't get the fee back on a domestic small claim. You are explicitly disallowed from claiming the fee by the underlying legislation.

    Debit card chargeback is the logical option here


  • #9
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    Tasfasdf wrote: »
    You get the €25 back if you win and this is clearly and open and shut case. You've learnt something mr.outrage.


    No you dont. And you calling me mr outrage is obnoxious.


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