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Virgin Media Broadband - New Customer Provisioning Issue

  • 15-01-2020 3:44pm
    #1
    Sparky1972
    Registered Users, Registered Users 2 Posts: 41 ✭


    I signed up last Thursday (Jan 9th), received and connected equipment on Sat Jan 11th. I can connect to WIFI but internet not available. I contact Virgin Media and they are saying there is a provisioning issue for all new Customers and wont give a time to resolve estimate. Anyone else having this issue - pissed off with them at this stage.


Comments

  • #2
    KOR101
    Registered Users, Registered Users 2 Posts: 1,898 ✭✭✭KOR101


    Sparky1972 wrote: »
    I signed up last Thursday (Jan 9th), received and connected equipment on Sat Jan 11th. I can connect to WIFI but internet not available. I contact Virgin Media and they are saying there is a provisioning issue for all new Customers and wont give a time to resolve estimate. Anyone else having this issue - pissed off with them at this stage.
    I ordered last Monday 9am. Received gear at 10:30am Tuesday. Fully functional by 11am.

    Surprised at the lack of an ethernet cable, but speeds are at max over wifi to PC.


  • #3
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Sparky1972 wrote: »
    I signed up last Thursday (Jan 9th), received and connected equipment on Sat Jan 11th. I can connect to WIFI but internet not available. I contact Virgin Media and they are saying there is a provisioning issue for all new Customers and wont give a time to resolve estimate. Anyone else having this issue - pissed off with them at this stage.

    Is yours FTTH perhaps?

    (Do you have a little box that converts from a fiber cable to a CoAx copper cable that connects to TV/Router?)


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