Broadband won't work on laptop

NeVeR

I have Virgin media BB and it works fine on the following items

TV
Android box
PS4
Phones
Tablet
1 Laptop

But my other laptop it just won't work. It connects to the wireless signal but says no connection.

I can connect to my phones hotspot with the laptop..

I've rebooted the router and also the laptop.

Is there anyway VM could be blocking this laptop from connecting to the net ?

smuggler.ie

NeVeR wrote: »

I have Virgin media BB and it works fine on the following items

TV
Android box
PS4
Phones
Tablet
1 Laptop

But my other laptop it just won't work. It connects to the wireless signal but says no connection.

I can connect to my phones hotspot with the laptop..

I've rebooted the router and also the laptop.

Is there anyway VM could be blocking this laptop from connecting to the net ?

Could be various reasons (not VM blocking), one of them DNS issue.
Try and see if helps

in CMD


ipconfig /flushdns

NeVeR

Thanks for your reply.

That didn't do the job.

Do you have anymore suggestions ?

Atlantic Dawn

When you left click on the Internet connection icon in the bottom right of the screen and it shows available connections does it have "Connected, secured" for yours?

NeVeR

No it says "No Internet, Secured"

NeVeR

As i said above.. The misses laptop is connected and working.. my phone is connected and working getting over 200mbs

Atlantic Dawn

Have you a network cable to connect to the laptop to see if that gives you the internet, that would rule out some security setting on the laptop itself.

smuggler.ie

NeVeR wrote: »

Thanks for your reply.

That didn't do the job.

Do you have anymore suggestions ?

Bit more detail about device please:
Make/model
OS

Does device has internet if connected over Ethernet cable(if has port)

You could try:

run troubleshooting on network adapter(right click on network icon bottom right of the screen)

remove(logically) WiFi network card and allow system to add it again(Device manager>Network adapters>(right click on WiFi adapter) Uninstall>Action(tab on top of window)>Scan for hardware changes)

smuggler.ie

Also could you post output of CMD:


ipconfig /all

NeVeR

just connected via cable and its working fine.. 500mb

timetogo1

Try setting the router to only use 2.4ghz WiFi.

Then try only 5ghz.

See if either let your laptop connect.
I had the issue before on an older laptop. Would only connect to my router when I set it to the older type WiFi.

NeVeR

smuggler.ie wrote: »

Bit more detail about device please:
Make/model
OS

Does device has internet if connected over Ethernet cable(if has port)

You could try:

run troubleshooting on network adapter(right click on network icon bottom right of the screen)

remove(logically) WiFi network card and allow system to add it again(Device manager>Network adapters>(right click on WiFi adapter) Uninstall>Action(tab on top of window)>Scan for hardware changes)

win 10 pro
Lenovo T470
yes does work when wired

I'll try the rest now and report back.
Do I need to be connected to the broken wireless when doing the ipconfig/all ?

smuggler.ie

NeVeR wrote: »

Do I need to be connected to the broken wireless when doing the ipconfig/all ?

Yes, both

NeVeR

timetogo1 wrote: »

Try setting the router to only use 2.4ghz WiFi.

Then try only 5ghz.

See if either let your laptop connect.
I had the issue before on an older laptop. Would only connect to my router when I set it to the older type WiFi.

I do have the router split.. the virgin media guy did it when here.. I'm not sure how to revert the change.

smuggler.ie

NeVeR wrote: »

I do have the router split..

??

NeVeR

timetogo1 wrote: »

Try setting the router to only use 2.4ghz WiFi.

Then try only 5ghz.

See if either let your laptop connect.
I had the issue before on an older laptop. Would only connect to my router when I set it to the older type WiFi.

This worked.
I disabled 5ghz and I was able to connect to the 2.4ghz the connection is slow though.. around 10mb - I know i'm wireless.. but was expecting better

NeVeR

smuggler.ie wrote: »

??

I meant I had both 2.4 and 5 ghz turned on.. probably not the correct lingo.

I've tunred 5ghz off now.

timetogo1

NeVeR wrote: »

This worked.
I disabled 5ghz and I was able to connect to the 2.4ghz the connection is slow though.. around 10mb - I know i'm wireless.. but was expecting better

You can split the ssid.
Set one ssid name on 2.4ghz and a different name on the 5ghz.

Then just use your laptop on the 2.4ghz one and leave your devices on the 5ghz one.

If the same ssid name was being used on both frequencies that was probably causing the problem for your laptop.

smuggler.ie

NeVeR wrote: »

I meant I had both 2.4 and 5 ghz turned on.. probably not the correct lingo.

I've tunred 5ghz off now.

Might be my lingo is off. Most current domestic routers have 2.4 and 5 by default - no action needed.

NeVeR

timetogo1 wrote: »

You can split the ssid.
Set one ssid on 2.4ghz and a different one on the 5ghz.

Then just use your laptop on the 2.4ghz one and leave your devices on the 5ghz one.

If the same ssid was being used on both frequencies that was probably causing the problem for your laptop.

This was how it was done.

I had my laptop on the 5ghz and other things like IP cameras / tablets / ps4 on the 2.4ghz

timetogo1

NeVeR wrote: »

This was how it was done.

I had my laptop on the 5ghz and other things like IP cameras / tablets / ps4 on the 2.4ghz

Well fek then.
Do a speed test using your phone. You should be getting more than 10mb/s on 2.4ghz. It might be the laptop that's slow.

It's not a good fix to just disable 5ghz. If the only device with the issue is the laptop try updating the drivers.
If all else fails something like a homeplug might help. I got one of those and use it at my desk as I find it more reliable in my office for VPN. They're not hugely expensive.

Is it a work or old laptop?

Edit: hang on, you had the laptop on 5ghz? What happened when you tried the 2.4ghz ssid when they were split?

NeVeR

timetogo1 wrote: »

Well fek then.
Do a speed test using your phone. You should be getting more than 10mb/s on 2.4ghz. It might be the laptop that's slow.

It's not a good fix to just disable 5ghz. If the only device with the issue is the laptop try updating the drivers.
If all else fails something like a homeplug might help. I got one of those and use it at my desk as I find it more reliable in my office for VPN. They're not hugely expensive.

Is it a work or old laptop?

Edit: hang on, you had the laptop on 5ghz? What happened when you tried the 2.4ghz ssid when they were split?

Just retested the speed.. it's up to about 60/70mb now kind of jumping all over the place.

this is a work laptop which did work from the home network before. There has been no updates to the laptop from IT.

The laptop didn't work on either 2.4 or 5 today - but in the past it worked ( i can't recall what i has it connected to before.. probably 2.4. )