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Eir Upgrade Query - You Begin a New Contract on Your Existing Service

  • 07-01-2020 12:49pm
    #1
    Kintarō Hattori
    Registered Users, Registered Users 2 Posts: 15,039 ✭✭✭✭


    499329.JPG

    I was looking at the Eir site to see about an upgrade. Put in my details and it came back with the above. Now my query is this, were I to click on view phone, does that mean I've entered into a new contract. It would seem very poor service to not let the customer get beyond the pop-up above without entering into a new contract.

    I would have thought I had an option to see the phone, a potential payment and then what the monthly cost would be before entering into a new contract.

    If the image is as literal as it would imply, not letting the customer get beyond the pop-up strikes me as very poor customer care.


Comments

  • #2
    Vicxas
    Registered Users, Registered Users 2 Posts: 15,449 ✭✭✭✭Vicxas


    No. It just implies that of you purchase a new phone it'll kick in a new contract

    We had the same questions last year but browsing phones doesn't kick start a new contract


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