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Last Week's Top Five Queries (09.12.2019 - 15.12.2019)

  • 16-12-2019 10:46am
    #1
    Irish Water: Daniel V
    Closed Accounts Posts: 89 ✭✭


    1. Is it possible to turn off the water supply at the meter on the pavement outside my house?

    It is possible to turn off the supply to your home at the boundary box where the meter is
    located. Provided that it is safe to do so, you can remove the black cap on the boundary box and there should be a valve located directly next to the water meter. Here you will be able to push down and turn the valve clockwise, which will turn off you water supply.

    2. My estate has not been taken in charge. Is there a timeline for when this will happen?


    The timeline for estates to be taken in charge can vary. For us to find out further information
    in relation to this; can you please provide the following details and a member of our team
    will escalate this query further?

    - Name
    - Contact number; and
    - Address

    3. We recently bought a home that was part of a development and there is a connection
    delay preventing us from moving in. Can you provide us with further information?

    In order to get an update in relation to this Connection, we recommend that you contact the
    developer directly in relation to this as they will be able to request an update from Irish
    Water. Due to our data protection policy we will not be able to release information about
    this connection unless this application is under your own name or an authorised
    representative.


    4. My Irish Water refund cheque is expired. Can I get this re-issued?

    A member of our team will be more than happy to look into this further for you. Can you
    please send the following information and a member of our team will look into this?

    - Name;
    - Contact number;
    - Current address;
    - Supply Address; and
    - WPRN or Account Number.


    5. Can I get an update on my New Connection Application?

    A member of our team will be more than happy to look into this further for you. Can you
    please send the following information and a member of our team will look into this?

    - Name;
    - Contact number;
    - Site address; and
    - Connection application number.


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