Three Broadband

elm6879

I am getting speeds of 0.2 -0.8 regularly. I have contacted three numerous times in order to cancel my contract , and they keep forwarding to technical team who temporarily improve my speed then it reverts back to the same slow speeds. I am trying to study an online degree course, and I can't even access the content at home because of low speeds. They are expecting me to pay €400+ to cancel my contract. This is ridiculous, considering they are not living up to their contractual obligations, and expect me to pay for a sub-standard service.

antix80

elm6879 wrote: »

I am getting speeds of 0.2 -0.8 regularly. I have contacted three numerous times in order to cancel my contract , and they keep forwarding to technical team who temporarily improve my speed then it reverts back to the same slow speeds. I am trying to study an online degree course, and I can't even access the content at home because of low speeds. They are expecting me to pay €400+ to cancel my contract. This is ridiculous, considering they are not living up to their contractual obligations, and expect me to pay for a sub-standard service.

Is it a "dongle" (the type of modem you place anywhere in your home) or a received on the roof connecting to a router?

If the former, you need to check the speeds outdoors as walls may be obstructing the signal.

As a former three customer, however, I can tell you I found their service sorely lacking and unusable after 5 or 6pm and that wasn't isolated.. over the years - from about 14 years ago to about 5 years ago I used several three products in different addresses and whether 3G on a mobile or a dedicated dongle-style modem, I would not want to rely on three. Even a previously good service can become an unusable one with no explanation other than obvious congestion. Do yourself a favour and stick with fixed-lined broadband.