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Siemens App - Change of code

intro · 2019-12-06 20:31:12

Hi I have a siemens alarm. Recently had the engineer out to change a few things one of which was the access code. When i try to use the app on my android phone I get a error message "authentication failed". When I log onto SPC connect from my laptop and press connect I get another error message which finishes with: (User's…

06-12-2019 08:31PM

#1

intro

Registered Users, Registered Users 2 Posts: 86 ✭✭

Join Date: July 2007

Posts: 71

Hi

I have a siemens alarm. Recently had the engineer out to change a few things one of which was the access code.

When i try to use the app on my android phone I get a error message "authentication failed".

When I log onto SPC connect from my laptop and press connect I get another error message which finishes with: (User's pin changed on panel?).

Can I update the app myself (and how can I do it?) or do I need to get the engineer to do something?

Many thanks

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Comments

#2 07-12-2019 09:04AM

Jnealon

Registered Users, Registered Users 2 Posts: 2,096 ✭✭✭

Join Date: July 2004

Posts: 2038

Log in to the spc connect portal, click the little pencil icon to edit your panel then click change panel connection details and type in your new code

0