Address pal no more notifications .

blinkey 101

Hi all

So I've used address pal & I ordered an item from Amazon it arrived in Dublin last Wednesday still no sign of it . I rang an 01 number today and somehow got through to UK .

I was talking to this guy and he told me address pal won't be sending notifications to customers anymore ie text or emails .

So I asked how we're supposed to know when our items arrive at our chosen post office he said ring them or call in in person .?

Anyone know if this is true ?

Tia

Decoda

The Addresspal website FAQ still shows that they will contact via text / email once delivery arrives at Post Office

An Post will notify you by e-mail/sms when your item is available for collection at your selected Post Office/Collection Point. You can then pick up your item at your nominated location within 5 working days. Note: you must bring Photographic identification such as a Passport/Driving Licence/Employer photo ID/Student photo ID from a third level college

Spocker

I doubt thats going to be the case, it's still listed in the FAQ (14) https://addresspal.anpost.ie/faq - they will notify by text/email when its available. The UK person you got through to is the Air Business/Address Pal depot in the UK, and there was never any emails sent when the parcel arrived there, only when it gets to the local post office or Collection Point

You also said in your other post that it was only delivered on Friday? The AddressPal depot is in the UK, and it can take up to 5 working days for the parcel to be delivered to your local PO

Tippex

blinkey 101 wrote: »

Hi all

So I've used address pal & I ordered an item from Amazon it arrived in Dublin last Wednesday still no sign of it . I rang an 01 number today and somehow got through to UK .

I was talking to this guy and he told me address pal won't be sending notifications to customers anymore ie text or emails .

So I asked how we're supposed to know when our items arrive at our chosen post office he said ring them or call in in person .?

Anyone know if this is true ?

Tia

No thats not the case. I got notification that my package is ready to collect from my local Post Office today both an email and text.

Jocasta

I ordered something through Amazon to Address Pal earlier this year and eventually received notification when it was in the Post office. I could see from tracking though that it arrived in Ireland at least a week before it made its way to my local post office, in which time I had contacted An Post customer service because I thought it was lost. It seems it just takes a lot longer than it used to.

Tippex

Jocasta wrote: »

I ordered something through Amazon to Address Pal earlier this year and eventually received notification when it was in the Post office. I could see from tracking though that it arrived in Ireland at least a week before it made its way to my local post office, in which time I had contacted An Post customer service because I thought it was lost. It seems it just takes a lot longer than it used to.

Mine shipped from amazon on wed arrived in their uk address on Thursday and I got notification today so no delays for me.

AH92

Mine arrived to the UK Depot last Thursday from Amazon but still got no notification ☹️ usually would've got on by Monday.

quick query that's unrelated to the OP, but doesn't really require its own thread:

I ordered something which requires a signature (I wasn't aware of this at the time) so I was notified that delivery yesterday was not carried out and they'd try again today. Has anyone experience of AP signing for deliveries?

Spocker

Yep, they will sign for deliveries - I usually see "AddPal" on mine

L1011

Moved to Couriers