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iPhone Xs - Call drops

  • 14-11-2019 3:15pm
    #1
    Kurn
    Registered Users, Registered Users 2 Posts: 878 ✭✭✭


    Hi all,

    Any advice appreciated.

    I have an iPhone Xs from Virgin Media. The last month or so I have been getting dropped calls (call failed comes up on the screen), also often, in the middle of the call I hear noises that can only be described as those kind of encryption noises you hear in moves.
    To the other end it sounds like I'm underwater when that happens.

    I troubleshooted with Virgin with no success, and ended up sending it back to Apple. They sent me a replacement phone - with no explanation of the testing etc. But today I got the replacement phone and the same issue. Has anyone experienced this? I'm thinking maybe a SIM exchange could help...


Comments

  • #2
    brophs
    Registered Users, Registered Users 2 Posts: 1,339 ✭✭✭brophs


    Kurn wrote: »
    Hi all,

    Any advice appreciated.

    I have an iPhone Xs from Virgin Media. The last month or so I have been getting dropped calls (call failed comes up on the screen), also often, in the middle of the call I hear noises that can only be described as those kind of encryption noises you hear in moves.
    To the other end it sounds like I'm underwater when that happens.

    I troubleshooted with Virgin with no success, and ended up sending it back to Apple. They sent me a replacement phone - with no explanation of the testing etc. But today I got the replacement phone and the same issue. Has anyone experienced this? I'm thinking maybe a SIM exchange could help...
    Had much the same previously with 3 and a sim change sorted it. I just dropped in, got the new sim for free and was back up and running immediately, from memory.


  • #3
    Aquos76
    Moderators, Regional South East Moderators Posts: 9,072 Mod ✭✭✭✭Aquos76


    Kurn wrote: »
    Hi all,

    Any advice appreciated.

    I have an iPhone Xs from Virgin Media. The last month or so I have been getting dropped calls (call failed comes up on the screen), also often, in the middle of the call I hear noises that can only be described as those kind of encryption noises you hear in moves.
    To the other end it sounds like I'm underwater when that happens.

    I troubleshooted with Virgin with no success, and ended up sending it back to Apple. They sent me a replacement phone - with no explanation of the testing etc. But today I got the replacement phone and the same issue. Has anyone experienced this? I'm thinking maybe a SIM exchange could help...

    Had similar issue with Eir for last couple of months, moved to GoMo last month and none since, so its possible a sim change might actually sort it out for you.


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