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Roaming charge without warning

  • 13-11-2019 10:58pm
    #1
    forumdedum
    Registered Users, Registered Users 2 Posts: 1,430 ✭✭✭


    I was away and just heard I got a phone bill for almost €280, it's usually between €60 & €70. Seems I spent €175 on data. I never use or used online gaming/netflix etc - either at home or abroad.

    I received no warning from Three and they tell me I should be checking the my3 app - which I must say I've never used. I've been with them since they were 02 20 plus years ago and must say I'm very disappointed. Surely a courtesy text once I exceed the 8GB limit?


Comments

  • #2
    FanadMan
    Registered Users, Registered Users 2 Posts: 3,820 ✭✭✭FanadMan


    Sadly, Three left Boards a year or so ago. There were hundreds of threads about them overcharging on roaming, and it was always the customers fault :(

    You could try raising your case with them on twitter or facebook. If you create enough of a stink, they might reduce it......but it will always be your fault.

    Take a look through https://www.boards.ie/ttforum/1367 this to see all the complaints (and quite a few happy resolutions). Their presence here is missed as they were far better to deal with here than any other way.


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