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Last Week's Top Five Queries (28.10.2019 - 03.11.2019)

  • 04-11-2019 02:22PM
    #1
    Irish Water: Agata
    Company Representative Posts: 254 Verified rep ✭


    1. I would like to report a leak on the main road, who do I contact?

    Please feel free to PM us the following details and a member of the team will be happy to pass on this information:

    - Name;
    - Contact number;
    - Exact location of the leak


    2. I would like to report a sewer which is constantly overflowing, can you please assist?

    Would you mind sending the exact location of this incident, how long it has occurred, your name and contact number by private message and we can follow up?

    3. I am a vulnerable customer and haven’t received notification about a Boil Water Notice, can you please advise?

    Would you mind confirming your details below by PM and a member of our team will look into this?

    - Name;
    - Account number;
    - Full address, including Eircode; and
    - Mobile number.

    4. I am unable to disconnect the mains as the valve in the house is seized, can you help?

    In order to turn off your supply from the public mains to your property, you can switch your supply off using the outside stop valve located in your meter box when safe to do so.

    Once the works are complete you can turn back on your supply, as the outside stop valve is on publicly accessible land.

    5. Is Irish water obliged to give prior notice to a household before carrying out works on the mains?

    Irish Water aim to provide notification to properties which may be affected in advance of planned works. Unplanned disruptions do occur and as such prior notification is not always possible in these events.


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