GoMo contact ???

zale

Ok I got a sim for myself and everything went smoothly but my parents got 2 Sims and accidentally gave the wrong email.
They tried to email GoMo with no joy.
In the last 2 weeks I've emailed twice using their online contact form (with only the automated response) and used the web chat (see pics) twice first time no reply and the 2nd time after nearly 2 hrs waiting......yes my battery died.

So it seems there's no way of contacting these people.
Has anyone a number or an actual email address they monitor.

Thanks

GarIT

They advertise that they have minimal support. The Ryanair of phone networks.

jgbyr

Have you tried twitter. They seem to respond there. @GoMoIrelandCare

Jeff2

On the login page it has a "forgot your email" link.

Click that and it says it will send a code to the phone.

zale

Jeff2 wrote: »

On the login page it has a "forgot your email" link.

Click that and it says it will send a code to the phone.

Unfortunately the email given when registering with GoMo was incorrect and we have no access to it so we can't click on the verification link to finalize registration.

zale

jgbyr wrote: »

Have you tried twitter. They seem to respond there. @GoMoIrelandCare

I'm not on Twitter but I'll register and try that way. :cool:

TheDriver

zale wrote: »

Unfortunately the email given when registering with GoMo was incorrect and we have no access to it so we can't click on the verification link to finalize registration.

I registered one account with wrong email spelling. Facebook messenger got it corrected by midday the following day

Jeff2

As far as I can make out unless the sim has been verified using the txt code to the phone and login to the site then they won't be charged the monthly amount.

It's not much help but a sim needs to be verified and then the billing date starts which is probably why they started it mid month with billing the 1st of the next month.

spooky donkey

im having a different problem.
My I cant log in cause my DOB is telling me its not the DOB is not the one used when i registered. I cant even use their web chat for support with out logging in.

I am starting my only fix is to cancel this account, cut my losses and run.
And i am not even sure how to do that. Might just have to contact the bank to block the direct debit.

JTMan

spooky donkey wrote: »

im having a different problem.
My I cant log in cause my DOB is telling me its not the DOB is not the one used when i registered. I cant even use their web chat for support with out logging in.

Use Twitter or Facebook support.

spooky donkey

Thanks for that, I did not know about the face book option, I dont really do that twitter thing...

_CreeD_

spooky donkey wrote: »

im having a different problem.
My I cant log in cause my DOB is telling me its not the DOB is not the one used when i registered. I cant even use their web chat for support with out logging in.

I am starting my only fix is to cancel this account, cut my losses and run.
And i am not even sure how to do that. Might just have to contact the bank to block the direct debit.

I have the exact same problem. I've been emailing them back and forth on it for a month, told multiple times it had been fixed. Still no joy. I'm just cancelling at this stage, they're completely incompetent.

daretodream

_CreeD_ wrote: »

I have the exact same problem. I've been emailing them back and forth on it for a month, told multiple times it had been fixed. Still no joy. I'm just cancelling at this stage, they're completely incompetent.

Any joy here? Bought this morning and exact same issue with DOB. How are you contacting them. Is it facebook/twitter?

aido76

Hi, I am trying to move my number from a Vodafone prepay. On the switching form it gives 4 options for the type of account you have with your current provider.... Postpay single line, Postpay multiline, prepay registered and prepay unregistered. Both the Postpay options ask for an account number which I don't have as I am prepay. I have tried selecting both prepay option and clicked on confirm but nothing is happening... I just see the same form with all the details I have filled on. Anyone have any solutions? I don't have twitter. I can get someone to message them on Facebook tomorrow if I have to

Lennyzip

aido76 wrote: »

Hi, I am trying to move my number from a Vodafone prepay. On the switching form it gives 4 options for the type of account you have with your current provider.... Postpay single line, Postpay multiline, prepay registered and prepay unregistered. Both the Postpay options ask for an account number which I don't have as I am prepay. I have tried selecting both prepay option and clicked on confirm but nothing is happening... I just see the same form with all the details I have filled on. Anyone have any solutions? I don't have twitter. I can get someone to message them on Facebook tomorrow if I have to

They mentioned something about using a different browser . Which one are you using ?

aido76

Lennyzip wrote: »

They mentioned something about using a different browser . Which one are you using ?

I use Google chrome. I have changed over a couple of numbers so far using chrome but all of them had account numbers with previous providers and it confirmed no problems for me. The numbers were swapped within a couple of hours of the time I had set it at.

Lennyzip

aido76 wrote: »

I use Google chrome. I have changed over a couple of numbers so far using chrome but all of them had account numbers with previous providers and it confirmed no problems for me. The numbers were swapped within a couple of hours of the time I had set it at.

No , I've read the issue is with the "Confirm" button on certain browsers. Open another browser like Firefox and try again .

Brannaman

Hi..........I've had a week of this. I tried Lennyzip's idea to switch browser but no luck. I cannot email them through the Contact Us link either because it insists that the format of the D.O.B. is wrong. I wonder does anyone have a back-door email address. This reminds me of the early days with Imagine.

sbb960

You correct, cut your losses and run, ..............easier on the head

sbb960

You nearly right... GO Mo are utterly, completely, extremely, thoroughly, totally incompetent.

aido76

The change of browser didn't work.... Not sure what I can do now...
Anyway of getting an account number from Vodafone for a prepay account?

Gooser14

aido76 wrote:

The change of browser didn't work.... Not sure what I can do now... Anyway of getting an account number from Vodafone for a prepay account?

aido76 wrote:

The change of browser didn't work.... Not sure what I can do now... Anyway of getting an account number from Vodafone for a prepay account?

Call them or contact them via their Chat facility.

aido76

Gooser14 wrote: »

Call them or contact them via their Chat facility.

That's the issue, their chat facility doesn't work most of the time, or yiu are so long waiting yiu just time out. No nunber to call them as its all online only, the message pages gives an error with the DOB.. .....

ibmyself

Regarding Data: My Experience is you will be slowed down when you have used between 50 and 60GB's of data not 80GB as advertised. And by 'slowed down' they mean completely crippled to 25Kb/s at best.

Also they seem to be slowing the sending of the sim so you can't cancel within your cooling off period, it's already passed by the time you get the sim!

Brannaman

I might.....just might have cracked this. Having tried Safari, Chrome and Firefox on Mac and Windows without success I tried my iPhone. Immediate response, number will be ported over at scheduled time......no bother. 15.30 is the magic moment. I'll update then but at least I got past "submit".

Brannaman

It worked. Post 15.30 checked the account via the phone and the number had moved BUT it wouldn't work so I unloaded the SIM, switched off the phone, put the SIM back and powered up. Like the proverbial Christmas tree. Hope this helps

Ten Pin

Having tried Safari, Chrome and Firefox on Mac and Windows without success I tried my iPhone.

There's a Firefox add on to change browser user agent to iPhone which might then allow the request to go through.

https://addons.mozilla.org/en-GB/android/addon/user-agent-string-switcher/

alexphoenix

:mad: PROBLEM PORTING MY VODAFONE NUMBER TO GOMO :mad:

I have tried multiple times to port my Vodafone number to GoMo. Each time I enter the (correct) details and click the "Confirm" button, NOTHING HAPPENS!
I have tried on Firefox, Chrome & Internet Explorer on my PC, and using Firefox on my phone. Same problem.

This has been going on for over a month, ever since I received my GoMo SIM, which is lying unused in a drawer!
I have sent messages to GoMo via their website, and on Facebook. No response.
GoMo are charging me money for a service I cannot use with my existing number.

JTMan

Was there any need to do the same post in multiple threads?

castle2012

alexphoenix wrote: »

:mad: PROBLEM PORTING MY VODAFONE NUMBER TO GOMO :mad:

I have tried multiple times to port my Vodafone number to GoMo. Each time I enter the (correct) details and click the "Confirm" button, NOTHING HAPPENS!
I have tried on Firefox, Chrome & Internet Explorer on my PC, and using Firefox on my phone. Same problem.

This has been going on for over a month, ever since I received my GoMo SIM, which is lying unused in a drawer!

I have sent messages to GoMo via their website, and on Facebook. No response.

If it is not sorted out this week I am taking it to Comreg!

GoMo are charging me money for a service I cannot use with my existing number.

GRRRR!

I think you just need to do Web chat on a weekday with them. I have move 3 sims over for the family. I had a problem with one move. I contacted them on Web chat and they sorted within minutes

alexphoenix

JTMan wrote: »

Was there any need to do the same post in multiple threads?

YES - that way it will be seen by more people.

alexphoenix

alexphoenix wrote: »

:mad: PROBLEM PORTING MY VODAFONE NUMBER TO GOMO :mad:

I have tried multiple times to port my Vodafone number to GoMo. Each time I enter the (correct) details and click the "Confirm" button, NOTHING HAPPENS!. This has been going on for over a month, ever since I received my GoMo SIM, which is lying unused in a drawer!

I have sent messages to GoMo via their website, and on Facebook. No response.
If it is not sorted out this week I am taking it to Comreg!
GoMo are charging me money for a service I cannot use with my existing number.

My problem (until just now) was with Chrome, Firefox & Internet Explorer on my PC, and Firefox, on my phone. . It made no difference what browser I used!

I FINALLY FOUND A SOLUTION:

You have to visit your "account details" page FIRST

https://my.gomo.ie/offer

and then click the "move my number" link at the bottom left of that screen before you key in your details for porting your existing number to GoMo.
It worked!

Red Silurian

alexphoenix wrote: »

My problem (until just now) was with Chrome, Firefox & Internet Explorer on my PC, and Firefox, on my phone. . It made no difference what browser I used!

I FINALLY FOUND A SOLUTION:

You have to visit your "account details" page FIRST

https://my.gomo.ie/offer

and then click the "move my number" link at the bottom left of that screen before you key in your details for porting your existing number to GoMo.
It worked!

THANK YOU!!!

aido76

alexphoenix wrote: »

My problem (until just now) was with Chrome, Firefox & Internet Explorer on my PC, and Firefox, on my phone. . It made no difference what browser I used!

I FINALLY FOUND A SOLUTION:

You have to visit your "account details" page FIRST

https://my.gomo.ie/offer

and then click the "move my number" link at the bottom left of that screen before you key in your details for porting your existing number to GoMo.
It worked!

I tried that but didn't work with one of the family members I am trying to port over. I have swapped myself and my wife's over handy enough but we were in contracts with virgin media and three so we had account numbers and porting was smooth for us. I am now trying to move 2 more numbers over but both are on prepaid Vodafone. I have now moved one number over to 30 day rolling contract with virgin media (€5 a month). I will port this over with the account number from virgin media in a few days. I just tried the other number with Alex solution and it worked for the prepay number. I defo tried this with the first one and didn't work. Maybe Gomo have resolved the issue.......

Red Silurian

Tried on 4 different occasions this morning to port my number from Eir 30day bill, kept getting the notification that "Your port is rejected as there is already a move in progress for this number in donor network Eircom Mobile" 2 different customer care reps decided to cut me off in the middle of our chats so I decided to cancel my account

Useless shower if ever I saw one

alexphoenix

alexphoenix wrote: »

My problem (until just now) was with Chrome, Firefox & Internet Explorer on my PC, and Firefox, on my phone. . It made no difference what browser I used!

I FINALLY FOUND A SOLUTION:

You have to visit your "account details" page FIRST

https://my.gomo.ie/offer

and then click the "move my number" link at the bottom left of that screen before you key in your details for porting your existing number to GoMo.
It worked!

GoMo also ported my number over from Vodafone at 10AM today, on schedule.

Calls, texts and Voicemail are all working.

Hurrah! I'm a happy bunny now!

donalmoore

aido76 wrote: »

I tried that but didn't work with one of the family members I am trying to port over. I have swapped myself and my wife's over handy enough but we were in contracts with virgin media and three so we had account numbers and porting was smooth for us. I am now trying to move 2 more numbers over but both are on prepaid Vodafone. I have now moved one number over to 30 day rolling contract with virgin media (€5 a month). I will port this over with the account number from virgin media in a few days. I just tried the other number with Alex solution and it worked for the prepay number. I defo tried this with the first one and didn't work. Maybe Gomo have resolved the issue.......

Didnt work for me eithet

Deesse

zale wrote: »

Ok I got a sim for myself and everything went smoothly but my parents got 2 Sims and accidentally gave the wrong email.
They tried to email GoMo with no joy.
In the last 2 weeks I've emailed twice using their online contact form (with only the automated response) and used the web chat (see pics) twice first time no reply and the 2nd time after nearly 2 hrs waiting......yes my battery died.

So it seems there's no way of contacting these people.
Has anyone a number or an actual email address they monitor.

Thanks

Did you get any resolution to this? I'm in an identical situation with my sister who gave me an incorrect email address when she asked me to sing her up. I also had to use my credit card and I'm being billed now for her account. I've emailed them twice through that clunky help form, with absolutely no response! I really don't know what to do other than ask my bank to block payment!

Update: they solved this very efficiently after I sent them a Facebook message.

Deesse

Jeff2 wrote: »

As far as I can make out unless the sim has been verified using the txt code to the phone and login to the site then they won't be charged the monthly amount.

It's not much help but a sim needs to be verified and then the billing date starts which is probably why they started it mid month with billing the 1st of the next month.

That's not the case. I got one for my sister at launch, but it was only put in the phone a couple of days ago. When I had a look at my credit card statement, they have been billing since the purchase date.

Aquos76

I also have an unactivated sim here, got in beginning of November and it still hasn't been activated and Decembers bill was 9.99 which I fully expected it to be. I also received another sim on the 12th of November, cancelled in on the 16th November with the sim never used, requested a refund under the 14 day cooling off period and was told that the cooling off period commenced on the 31st oct, the day of ordering, sure 13 days had passed before the sim was delivered I did take 3 attempts to cancel the account, which it was eventually.

pmac086

Anyone having signal issues with Gomo in South Dublin, we have 2 sims and live in Rathgar, terrible signal and reception when we do get through..

butrasgali

Is the gomo offer finished

DopeTech

butrasgali wrote: »

Is the gomo offer finished

Hard to tell :rolleyes:

https://gomo.ie/

Aquos76

butrasgali wrote: »

Is the gomo offer finished

Did you even bother to check their website before posting here?