"failed-network error" message when trying to download statements

tdf7187

Hi. I am trying to download some statements from my online account but when I try to download I get a "failed-network error" message. I have previously downloaded statements in pdf format with no problems. Can you please assist?

Bank of Ireland: Kathryne

Hi Tdf7187,

Thanks for reaching out to us here on Boards.ie.

We're sorry to hear that you're experiencing difficulty while downloading your statements. Can we ask, are the statements opening as a separate tab on the browser or using a 3rd party programme like Adobe reader? Also which browser are you using to open the statements?

We would recommend that you attempt to download your e-statements on a different device using a different browser to see if the statements will open for you.

Please link back in with us if you continue to have this difficulty and we will do our best to help.

Many thanks,
Kat

tdf7187

I was using Google Chrome, it works fine if I use Microsoft Edge. Many thanks.

Bank of Ireland: Kathryne

Hi there,

Thanks for linking back in with us here.

We're glad to hear that you are able to download your statements using Microsoft Edge. If your difficulty with Chrome persists we would recommend checking Chrome for any available updates and perhaps reinstalling the browser.

Many thanks,
Kat

tdf7187

Thanks Kat will do that.