Boil water notice

Hootanany

Is it still in place and when do you think it will be lifted?

Irish Water: Daniel V

Hi Hootanany,

Thank you for getting in touch and apologies for the inconvenience.

Hootanany wrote: »

Is it still in place and when do you think it will be lifted?

If you are referring to the Boil Water Notice which was put in place in the greater Dublin area, then this notice is still in place. There is currently no estimated completion time for this, however we are working in conjunction with the HSE to resolve this as soon as it is safe to do so. Please see this link to see all affected areas.

Thanks,
Daniel

kimmyone

Hi, how did you issue the notice? I received nothing..

Irish Water: Niamh

kimmyone wrote: »

Hi, how did you issue the notice? I received nothing..

Hi kimmyone,

When a Boil Water Notice is received, our website is updated, the information is tweeted from @IWCare and the media are informed. Registered vulnerable customers with Irish Water are contacted directly.

Please see https://www.water.ie/news/boil-water-notice-issued-5/ for more information.

Apologies for any inconvenience caused.

Kind regards,
Niamh

kimmyone

Hi Niamh,
Thanks for reply. Unfortunately I rarely watch television, I don't have a Twitter account and rarely use Facebook. How am I supposed to know bout such notices?

Irish Water: Daniel V

Hi kimmyone,

kimmyone wrote: »

Hi Niamh,
Thanks for reply. Unfortunately I rarely watch television,  I don't have a Twitter account and rarely use Facebook. How am I supposed to know bout such notices?

I completely understand where you are coming from in relation to this. We notified all registered vulnerable customers by SMS once the notice was issued. We notified the larger public through our social media channels, the press and all local representatives were contacted as well. I'm more than happy to log your feedback to our Water Network Management Team if you provide the following details by PM.

- Name;
- Contact number; and
- Address.

Thanks,
Daniel

Volthar

Does anyone know what exactly happened and what sort of contamination we are talking about?

Volthar

...

Irish Water: Daniel V wrote: »

Thanks,
Daniel

Hi Daniel, we are registered with correct email and phone number yet never received any notification. We are in D13 and within the affected area?
First I learned about the issue was yesterday morning at work.

Thanks

Irish Water: Niamh

Hi Volthar,

Volthar wrote: »

Does anyone know what exactly happened and what sort of contamination we are talking about?

This Boil Water Notice has been issued with immediate effect as a precautionary measure following issues with the treatment process at the Leixlip Water Treatment Plant. Irish Water is continuing to meet with the EPA and HSE to determine how soon the notice may be lifted.

More details can be found at the following link: https://www.water.ie/news/boil-water-notice-issued-5/.

Please refer to the HSE advice at www.hse.ie/eng/services/news/media/pressrel for more information.

You can check if you are affected on this map. If you need any assistance, please send us a PM with your address and a member of our team will help.

Kind regards,
Niamh

Volthar

Irish Water: Niamh wrote: »

Hi Volthar,

Volthar wrote: »

Does anyone know what exactly happened and what sort of contamination we are talking about?

This Boil Water Notice has been issued with immediate effect as a precautionary measure following issues with the treatment process at the Leixlip Water Treatment Plant. Irish Water is continuing to meet with the EPA and HSE to determine how soon the notice may be lifted.

More details can be found at the following link: https://www.water.ie/news/boil-water-notice-issued-5/.

Please refer to the HSE advice at www.hse.ie/eng/services/news/media/pressrel for more information.

You can check if you are affected on this map. If you need any assistance, please send us a PM with your address and a member of our team will help.

Kind regards,
Niamh

Hi Niamh,

I am aware of these websites. However, they do not answer my question about the nature of the fault and most importantly about the kind of contamination. Is it bacteria, viruses, protozoan, parasites? Knowing what is in the water would help recognise possible symptoms and help preventing long term illness. 

Sam2005

Hello Irish Water,

When will Irish Water provide transparency about the full details how and when this happened? (rather than calling it a technical issue).

Exactly how and when did this occur, what was the cause(s).

How long after the 'failure event' was this discovered?

How was it discovered?

How long after the event was it publicly reported?

Will the individuals responsible be held accountable for allowing this health issue to occur?

Will people be compensated for their doctor visits, lost work days and costs for purchasing bottled water?

I (and many others) would welcome your answers, transparency and honesty regarding the full circumstances of this situation.

Regards

Sam2005

Sam2005 wrote: »

Hello Irish Water,

When will Irish Water provide transparency about the full details how and when this happened? (rather than calling it a technical issue).

Exactly how and when did this occur, what was the cause(s).

How long after the 'failure event' was this discovered?

How was it discovered?

How long after the event was it publicly reported?

Will the individuals responsible be held accountable for allowing this health issue to occur?

Will people be compensated for their doctor visits, lost work days and costs for purchasing bottled water?

I (and many others) would welcome your answers, transparency and honesty regarding the full circumstances of this situation.

Regards

When can a reply be expected? as the Irish water Representatives quoted 'Response time' is listed as an hour which was  over 6 hours ago now.

Volthar

Sam2005 wrote: »

Sam2005 wrote: »

Hello Irish Water,

When will Irish Water provide transparency about the full details how and when this happened? (rather than calling it a technical issue).

Exactly how and when did this occur, what was the cause(s).

How long after the 'failure event' was this discovered?

How was it discovered?

How long after the event was it publicly reported?

Will the individuals responsible be held accountable for allowing this health issue to occur?

Will people be compensated for their doctor visits, lost work days and costs for purchasing bottled water?

I (and many others) would welcome your answers, transparency and honesty regarding the full circumstances of this situation.

Regards

When can a reply be expected? as the Irish water Representatives quoted 'Response time' is listed as an hour which was  over 6 hours ago now.

No answer to my uncomfortable question from 24h ago. Unconfirmed sources say it was E.coli. bacteria plus Crypto and Giardia parasites. Latter can give you ****s for up to 6 weeks if not treated. They lifted a notice today but I would like to know how to disinfect the attic tank but also the 5 stage reverse osmosis filter that now stores bacterium and parasites in it's filters. Service is €150.

Sam2005

Volthar wrote: »

Sam2005 wrote: »

Sam2005 wrote: »

Hello Irish Water,

When will Irish Water provide transparency about the full details how and when this happened? (rather than calling it a technical issue).

Exactly how and when did this occur, what was the cause(s).

How long after the 'failure event' was this discovered?

How was it discovered?

How long after the event was it publicly reported?

Will the individuals responsible be held accountable for allowing this health issue to occur?

Will people be compensated for their doctor visits, lost work days and costs for purchasing bottled water?

I (and many others) would welcome your answers, transparency and honesty regarding the full circumstances of this situation.

Regards

When can a reply be expected? as the Irish water Representatives quoted 'Response time' is listed as an hour which was  over 6 hours ago now.

No answer to my uncomfortable question from 24h ago. Unconfirmed sources say it was E.coli. bacteria plus Crypto and Giardia parasites. Latter can give you ****s for up to 6 weeks if not treated. They lifted a notice today but I would like to know how to disinfect the attic tank but also the 5 stage reverse osmosis filter that now stores bacterium and parasites in it's filters. Service is €150.

Absolutely correct Volthar, disgraceful carry-on by these incompetent bumblers who only offer insipid apologies while sneering at those of us who they know have no other choice.

Imagine they had the gall to try and charge us for their incompetence so they can draw big paychecks.

Sadly, they hide behind press releases and double-speak. They think now that the boil notice is lifted that they can go back to their shoddy, useless ways and that they don't have to reply.

It would be great if people pursued legal action for damages and expose the background to their continuing deficiencies, but they are put in these jobs by the same chancers that are voting multiple times on behalf of others too lazy to appear in the dail!

Well, to any of you Irish water Reps claiming 1 hour response time- shame on you, you must be ashamed....

Sam2005

Can a reply be expected? 

Or will the questions be ignored or responded to by inserting a link to the standard PR, non-specific remarks?

Hello Irish Water,

When will Irish Water provide transparency about the full details how and when this happened? (rather than calling it a technical issue).

Exactly how and when did this occur, what was the cause(s).

How long after the 'failure event' was this discovered?

How was it discovered?

How long after the event was it publicly reported?

Will the individuals responsible be held accountable for allowing this health issue to occur?

Will people be compensated for their doctor visits, lost work days and costs for purchasing bottled water?

I (and many others) would welcome your answers, transparency and honesty regarding the full circumstances of this situation.

Regards

Volthar

Thank you for delivering contaminated water again. Can you at least tell us what is the pathogen this time? Is it parasites again or just E.coli.?

Volthar

Another question for Irish Water. Please, explain your motivation behind the decision to restart the "old plant". I am not a high-end top manager earning high six digit salary and probably this is why I can't comprehend it. So please explain.

According to news websites:
1. 80% of water is supplied by the new plant and this plant manages murky water just fine.
2. 20% is supplied by the old plant that can't deal with the murky water. According to your engineers shut it off before the contaminated water reached the supply lines.
3. Someone decided to restart the old plant and mix contaminated water with a good supply from the new plant.

Who made this decision?

Why the decision was made to restart the old plant and deliberately mix the contaminated 20% of supply with perfectly fine 80%? I would rather see "restriction in supply" notice and "conserve water" advice in place.

I have just replaced filters in my 5 stage reversed osmosis filters (€150) and in my workplace, all 10 water fountains were disinfected and filters replaced just last week! Cost of your decision to deliberately contaminate the supply will be enormous.

Person behind this shameless decision should be suspended immediately, pending investigation.

The Oort Cloud

Again I got the Irish Water fecal matter warning too late. Drank a good bit of tap water earlier before the warning thinking all was clean at that stage from the previous scare, then off I went for a shower to clean myself with fecal matter unknowingly and then washed the dishes in fecal matter. Irish water are really having a laugh at us all, those useless ass-holes will leave it as long as possible before they release their warnings. Imagine washing yourself in other peoples fecal matter waste, defeats the whole purpose of cleaning yourself. Drink it as well, weeks before the warning is issued.

Irish water... A third world company running in a modern 21st century country. Boil water notice... get that delicious ****e into you, remember, its good ****e and rub it all over your body, eye's and mouth nice and clean afterwards with a slight smell of human ****e, tampon waste with all other excrements mixed in, just rub it all in and do not swallow.

Ireland's water supply is akin to drinking sewer water and worse. Sure there is a county in the west that has had a boiled water fecal matter warning notice for 18 months and longer, keep the ****e up, we need more ****e. What a backward country Ireland is, always was, just like Irish Fecal bio-hazardous waste from Irish Water. Fecking useless wasters and also putting a large part of the population at serious risk. Shut these fcuks down once and for all. Start anew.

Sam2005

The Oort Cloud wrote: »

Again I got the Irish Water fecal matter warning too late. Drank a good bit of tap water earlier before the warning thinking all was clean at that stage from the previous scare, then off I went for a shower to clean myself with fecal matter unknowingly and then washed the dishes in fecal matter. Irish water are really having a laugh at us all, those useless ass-holes will leave it as long as possible before they release their warnings. Imagine washing yourself in other peoples fecal matter waste, defeats the whole purpose of cleaning yourself. Drink it as well, weeks before the warning is issued.

Irish water... A third world company running in a modern 21st century country. Boil water notice... get that delicious ****e into you, remember, its good ****e and rub it all over your body, eye's and mouth nice and clean afterwards with a slight smell of human ****e, tampon waste with all other excrements mixed in, just rub it all in and do not swallow.

Ireland's water supply is akin to drinking sewer water and worse. Sure there is a county in the west that has had a boiled water fecal matter warning notice for 18 months and longer, keep the ****e up, we need more ****e. What a backward country Ireland is, always was, just like Irish Fecal bio-hazardous waste from Irish Water. Fecking useless wasters and also putting a large part of the population at serious risk. Shut these fcuks down once and for all. Start anew.

Couldn't agree more but these clowns at Irish Water were probably political appointees who, in turn, hired a bunch of muppets to run the operation. You could be forgiven for comparing them to a circus but then that's highly unfair to actual circus workers who are entertainers. Nothing entertaining about this disaster, these clowns and their muppets are just scroungers who, as you suggest, should be shut down.

The Oort Cloud

It's going to be the older folk that will be hit with this contamination and end up in hospital. As an example as follows... I visited my folks earlier today to see how they are doing and the father is 81 years of age and the mother is a couple of years younger. there I was sitting there having a chat and the father walks in and uses the tap water for his medication I told him to stop, and he only copped it then not to mix his medication with this animal and human fecal matter. My sister slipped up she told me when she first awoke to get ready for work, she was just about to brush her teeth in it.

These little simple things to remember for younger and aware folk within their environment are easy to remember, but even they can slip up, as we in Leinster are not accustomed to boil water notices like this one after the other this year. Enormous water infrastructure problem with all the old rotting pipes of lead in the heart of the city and a distance out-side of which will only get worse, but the older folk are going to be the real ones that suffer sickness from this balls-up. The Irish water system is a third world infrastructural system and was left to rot continuously from governments that were in power to fix it, fianna fail and Fianna Gael with a big dose of Labour Party.

All we hear is 'sorry' for the inconvenience. Say that to the people of Cork, two years now under a boil water notice. Disgusting. Your government that many of you voted for have proven beyond doubt that they do not represent the citizens of Irelands best interests and their health and well-being. And for the people that keep blowing their horn saying that we should have paid for a better water system, well you were paying for it for fifty years through your taxes from the money-pot that paid for all of society's infrastructure and social means. If you all paid again for this shambles of Irish water, then that extra payment would be wasted just like the water is wasted in leaks daily from old lead pipes that Irish water are too slow to fix. The joke is on us. If we paid 20 fold, the problem would still exist in another decade or two.

Irish Water: Mairead

Hi The Oort Cloud

The Oort Cloud wrote: »

It's going to be the older folk that will be hit with this contamination and end up in hospital. As an example as follows... I visited my folks earlier today to see how they are doing and the father is 81 years of age and the mother is a couple of years younger. there I was sitting there having a chat and the father walks in and uses the tap water for his medication I told him to stop, and he only copped it then not to mix his medication with this animal and human fecal matter. My sister slipped up she told me when she first awoke to get ready for work, she was just about to brush her teeth in it.

These little simple things to remember for younger and aware folk within their environment are easy to remember, but even they can slip up, as we in Leinster are not accustomed to boil water notices like this one after the other this year. Enormous water infrastructure problem with all the old rotting pipes of lead in the heart of the city and a distance out-side of which will only get worse, but the older folk are going to be the real ones that suffer sickness from this balls-up. The Irish water system is a third world infrastructural system and was left to rot continuously from governments that were in power to fix it, fianna fail and Fianna Gael with a big dose of Labour Party.

All we hear is 'sorry' for the inconvenience. Say that to the people of Cork, two years now under a boil water notice. Disgusting. Your government that many of you voted for have proven beyond doubt that they do not represent the citizens of Irelands best interests and their health and well-being. And for the people that keep blowing their horn saying that we should have paid for a better water system, well you were paying for it for fifty years through your taxes from the money-pot that paid for all of society's infrastructure and social means. If you all paid again for this shambles of Irish water, then that extra payment would be wasted just like the water is wasted in leaks daily from old lead pipes that Irish water are too slow to fix. The joke is on us. If we paid 20 fold, the problem would still exist in another decade or two.

The Boil Water Notice was put in place as a precaution on Monday evening, 4 November, due to turbidity (cloudy water due to suspended particles levels) in the source water for the old part of the Leixlip Plant that exceeded acceptable levels. The turbidity was caused by heavy rainfall over the weekend. The turbidity means that Irish Water cannot guarantee the quality of the water entering the network from the old plant. You can see further information on our website.

We also contacted registered vulnerable customers who are affected by this Boil Water Notice. If your parents have not already done so, we recommend they sign up for our Vulnerable Customer register, where we contact those who have opted in about supply disruptions and notices that may be affecting their area.

As soon as there is further information on the notice, we will update our website and alert the local media.

Kind regards,
Mairead