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As a registered 'vulnerable user' with Irish Water, who opted into the text messaging

  • 23-10-2019 10:04AM
    #1
    turlougho
    Registered Users, Registered Users 2 Posts: 9 ✭


    I suffer from a variety of health conditions for which drinking dirty water would be catastrophic – I only found out about the boil water notice issued late afternoon on Tue 22 October, from my Neighbour. As of 11am, 23 Oct, I have still not received a text message? Nor have I been offered an alternate source of water?

    I have the screen shots and correspondence from Irish Water to prove I opted into the text message service, and also that IW confirmed this to me in writing.

    What has gone wrong?

    This is yet more appealing treatment from IW of vulnerable users!


Comments

  • #2
    Irish Water: Daniel V
    Closed Accounts Posts: 89 ✭✭Irish Water: Daniel V


    Hi turlougho,

    Apologies for the inconvenience in relation to this.
    turlougho wrote: »
    I suffer from a variety of health conditions for which drinking dirty water would be catastrophic – I only found out about the boil water notice issued late afternoon on Tue 22 October, from my Neighbour. As of 11am, 23 Oct, I have still not received a text message? Nor have I been offered an alternate source of water?

    I have the screen shots and correspondence from Irish Water to prove I opted into the text message service, and also that IW confirmed this to me in writing.

    What has gone wrong?

    This is yet more appealing treatment from IW of vulnerable users!
    Would you mind confirming your details below by PM and a member of our team will look into this?

    - Name;
    - Account number;
    - Full address, including Eircode; and
    - Mobile number.

    You can view if you are affected by the Boil Water Notice through this link here.

    Thanks,
    Daniel


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