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  • 17-10-2019 2:56pm
    #1
    vinniemac
    Registered Users, Registered Users 2 Posts: 161 ✭✭


    Hi guys. I bought a pair of Cambridge Audio Melomania 1 earbuds from you a couple of weeks ago and have been having problems with them - crackling sound from the channel with the BT connection, Bluetooth dropouts and volume dropping on one channel. CA agreed to replace them but when they discovered I was in ROI they said I should return them to you instead. Unfortunately I didn’t keep the original packaging. I’m looking to get a replacement pair but wasn’t impressed with the low volume from the Melomanias. Wondering what my options are. I’d previously tried Bose Soundsport Free but had dropout problems with them also. Can you help?


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  • #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,584 ✭✭✭✭Richersounds.ie: Kenny


    vinniemac wrote: »
    Hi guys. I bought a pair of Cambridge Audio Melomania 1 earbuds from you a couple of weeks ago and have been having problems with them - crackling sound from the channel with the BT connection, Bluetooth dropouts and volume dropping on one channel. CA agreed to replace them but when they discovered I was in ROI they said I should return them to you instead. Unfortunately I didn’t keep the original packaging. I’m looking to get a replacement pair but wasn’t impressed with the low volume from the Melomanias. Wondering what my options are. I’d previously tried Bose Soundsport Free but had dropout problems with them also. Can you help?
    Hi Vinniemac.

    Sorry to hear you are having issues with the Melomanias.

    If you drop them in the post to us here at the Belfast store we can either sort you with a replacement or offer to issue a refund for you.
    If you don't have the original packaging you can purchase padded envelopes at the post office and that should hopefully keep them safe on their way back to us.

    Are you connecting to a phone or tablet?
    It may be an issue with bluetooth transmitter in the source if the Bose headphones also suffered dropout.

    Let me know your thoughts.


  • #3
    vinniemac
    Registered Users, Registered Users 2 Posts: 161 ✭✭vinniemac


    Thanks for the quick reply Kenny,

    Same problem with both iPhone 6 and iPad Pro. From a forum post, I believe the dropout is a known issue with the Bose - one of their reps was quoted as saying as such. 

    I'll get them in the post in the next few days and in the meantime do a bit of research on what'd be a good replacement - if you've any specials or open box deals in the same price range I'd be interested to hear - I'm tempted to go back to a wired connection based on my experience.

    Vinnie


  • #4
    Richersounds.ie: Kenny
    Company Representative Posts: 17,584 ✭✭✭✭Richersounds.ie: Kenny


    vinniemac wrote: »
    Thanks for the quick reply Kenny,

    Same problem with both iPhone 6 and iPad Pro. From a forum post, I believe the dropout is a known issue with the Bose - one of their reps was quoted as saying as such. 

    I'll get them in the post in the next few days and in the meantime do a bit of research on what'd be a good replacement - if you've any specials or open box deals in the same price range I'd be interested to hear - I'm tempted to go back to a wired connection based on my experience.

    Vinnie
    Hey Vinnie.

    My girlfriend uses a pair of the RHA Trueconnect and I've also used them a few times for running and never had any issues.
    They retail at £149 - I could off them as a direct replacement is interested. 
    https://www.richersounds.ie/p-203712-rha-trueconnect-in-ear-mic-wireless-bluetooth-headphones.aspx

    Or if you see anything else let me know


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