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Phone going blank in calls/voicemails

maxsmum · 2019-10-08 19:47:39

I have a Huawei P20 Pro Lite. recently the screen goes black when I ring someone or listen to a WhatsApp voice messages. No idea why or if I've updated it. Anyone know of the setting I need to switch on/off? it's driving me nuts. The volume on WhatsApp voice messages is quiet too so I have to hold it to my face - it used…

08-10-2019 7:47pm

#1

maxsmum

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Join Date: October 2017

Posts: 463

I have a Huawei P20 Pro Lite. recently the screen goes black when I ring someone or listen to a WhatsApp voice messages. No idea why or if I've updated it. Anyone know of the setting I need to switch on/off? it's driving me nuts. The volume on WhatsApp voice messages is quiet too so I have to hold it to my face - it used to play aloud for me.

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#2 09-10-2019 12:10am

ongarite

Registered Users, Registered Users 2 Posts: 8,372 ✭✭✭

Join Date: August 2006

Posts: 8212

Sounds like your proximity/light sensor is faulty.
Phone thinks that it is up against your face all the time so goes dark/screen off as soon as you make a call.

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