Terminating / Re-engaging service provider

Frankie5Angels

Hi folks,

Hopefully the right forum for a question I have - i'm aware that there are vendors I could ask in the 'talk to' forums, but would rather a 'neutral' answer if possible

If you are contracted with ABC Internet for their internet package, but note that they're offering a better deal for new customers, can you terminate your contract with them (within the provisions of said contract, obviously) and then two days later pick up the phone and 're-sign' with them?

Feel free to direct me elsewhere if this is the wrong forum.

Caranica

In a similar situation we had to change the name on the account in order to be considered a new customer

Slippin Jimmy

As Caranica said, you would need to change the account holders name to be considered a new customer. There's nothing stopping you from wanting to cancel your account and somebody else in your household signing up.

banie01

Most have a clause requiring a minimum of 30 days cessation of service before you can return as a "New" customer.
Easiest way round that is to swap the name on the account.

Frankie5Angels

Thanks, all. Changing the name might be problematic as I live on my own, and if the 30 day cessation is a thing I'm not sure I can do without internet for the long

Thanks again.

Slippin Jimmy

Frankie5Angels wrote: »

Thanks, all. Changing the name might be problematic as I live on my own, and if the 30 day cessation is a thing I'm not sure I can do without internet for the long

Thanks again.

I can't remember if they ask for proof of identity. If not, just make up a name .

Toots

Frankie5Angels wrote: »

Thanks, all. Changing the name might be problematic as I live on my own, and if the 30 day cessation is a thing I'm not sure I can do without internet for the long

Thanks again.

Could you get on to their loyalty/cancellations team and tell them you're considering moving your account because of the difference in what they're charging new customers vs what they're charging you.

I did similar and they moved me on to the new customer offer, to keep the business.

maxsmum

Slippin Jimmy wrote: »

I can't remember if they ask for proof of identity. If not, just make up a name .

They do not. You can register as Mickey M. Mouse.

SuperS54

Double check there is no cancellation fee firstly

Frankie5Angels

SuperS54 wrote: »

Double check there is no cancellation fee firstly

I'm well outside the contract term, so i'm on the rolling contract now. I like the service, but the price for a loyal customer v a new customer is scandalous, imo.

GerardKeating

Frankie5Angels wrote: »

Thanks, all. Changing the name might be problematic as I live on my own, and if the 30 day cessation is a thing I'm not sure I can do without internet for the long

Thanks again.

Do you have a "middle" name...?